Chatlio

Livechat your web visitors directly from Slack

5.0•1 review•

14 followers

Livechat your web visitors directly from Slack

5.0•1 review•

14 followers

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Customer support tools

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Messaging apps

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Slack apps

Chat with your website visitors directly from Slack. You don’t need another chat client to talk to your customers. Simple one minute install.

Launch tags:Slack•Productivity•Customer Success

Launch Team

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MightyScout

How does this work with multiple requests and convos going on at once. It feels like the experience will be rough if you have more than one chat going on at once. Maybe different channels could help with that? Curious how you've experienced it and plan to handle it

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11yr ago

Chatlio

Maker

@anderson760 Great question, and something we need to highlight more on our website, but on our features page we talk about it. "You and your teammates can either respond to your customers using their handle in the incoming chat room or "take" them to separate channel where any of your operators can join in a direct conversation where no handle prefix is required." So we offer both options, reply directly from main room with handle or start direct conversation with "take". The new take functionality is working so well, that might become the default, but configurable. And trust me, the last day we have had quite some experience handling multiple chats at once ;)

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11yr ago

@jeberly @anderson760 Is the 'take' functionality available in Slack?

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11yr ago

@jeberly Do you plan on having an individual or startup-friendly tier with a very small amount of conversations?

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11yr ago

Chatlio

Maker

@webjoe Great question and yes we do have plans to offer two more plans. (next day or so) One will be a very low volume plan, and the other a high volume plan for companies with huge volumes. But the current $49/month tier we expect to be the proper fit for 85% of our users. We want avoid plans that are confusing and discourage usage of the product. That being said, volume of messages and bandwidth used for our widget are what drive our costs so we have to be cognizant of that when designing our plans. Please reach out directly via our email or chat if you have further questions, but we will get back to you when we have the additional tiers in place.

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11yr ago

Chatlio

Maker

Maker here, happy to answer any questions! We built Chatlio out of our own needs/wants at first and now have opened it for everyone.

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11yr ago

Tapewrite

@jeberly dude I love your product. Make it a bit more responsive when we are offline please.

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10yr ago

@jeberly thanks

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6yr ago

Get My Response Time

Hunter

I discovered Chatlio a few weeks ago when I was looking for a web chat that doesn't add a browser tab or an extra software layer. Since my team uses Slack, I was craving to have the chat come directly into our Slack. Lo and behold, I found Chatlio !

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11yr ago

@guillaumecabane

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6yr ago

A ver y ignorant person here! Can someone tell me how to integrate a free source or really cheap CRM as well as a great chat and analytics in my website? I bought the webflow platform and I have been researching about fork CRM but at some point everything just tart going super complex, I'm not afraid of coding but my limits are to big. Please advice

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10yr ago

Cascadeur

Awesome! I said to one of my team members recently how awesome an integration like this would be. #keepeverythinginslack is one of our biggest goals. Excited to check it out.

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11yr ago

Chatlio

Maker

@adamslieb Awesome to hear. We love customer feedback (good or bad) and we would love to have you give us a try!

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11yr ago

as a suggestion, you should make it so either a new support channel can be created or a warning in signup that you need to make one prior to creating an account. Had to delete and start over so I could make a support channel for our tryout.

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11yr ago

Chatlio

Maker

@golocalapps Great feedback. We will implement ASAP.

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11yr ago

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5.0

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Chatlio

Livechat your web visitors directly from Slack

Livechat your web visitors directly from Slack

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