ClearFeed

Name: ClearFeed
Rating: 4.91 (11 reviews)

Convert Multiple Slack Channels into a Shared Inbox

4.9•11 reviews•

718 followers

Convert Multiple Slack Channels into a Shared Inbox

4.9•11 reviews•

718 followers

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Team collaboration software

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Customer support tools

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Slack apps

Tired of keeping track of requests across Slack channels? With ClearFeed, you can: manage a shared queue of requests across channels, respond within SLAs, convert requests to tickets/issues, broadcast messages across channels and more.

Free Options

Launch tags:Slack•Productivity•Customer Success

Launch Team

Tempo - Align Work to Strategy — Turn Jira Data Into Strategic Clarity

Turn Jira Data Into Strategic Clarity

Promoted

ClearFeed

Maker

📌

Hey Product Hunt 👋 We are super excited to showcase ClearFeed on ProductHunt today! In our past lives, we struggled to scale SaaS companies and one of the big problems was managing communication chaos. There were requests everywhere on Slack and other tools and it was difficult to keep up with them. In the last couple of years - we have worked with some of the world's top tech firms to build a product that tames Slack chaos and makes it easy for service teams to manage requests on Slack. Here's what ClearFeed can do for you: 1️⃣ 🔎Detect customer/employee requests across channels and bring them into a shared queue (Triage channel). 2️⃣ 🤖Uses AI to find actionable messages and their urgency and raise alerts before SLA misses 3️⃣ 🔏Allow private collaboration on requests from Triage channels. 4️⃣ Assign requests, track and change their status - all from the privacy of Triage channels. 5️⃣ Convert request threads to Support tickets & Engineering issues in Zendesk, FreshDesk, Hubspot, SalesForce, Jira, Github, et al. 6️⃣ ↔️Bi-directionally synchronize comments & statuses across Triage channels, Ticketing and Issue management systems to keep everyone updated and close the loop. 7⃣ 📢Broadcast announcements across scores of channels from one place. 8️⃣ 📈Get detailed service metrics for request volume, response times, and SLA breaches on Slack. We would be delighted for the Product Hunt community to check us out - and experience how some of the fastest-growing SaaS and Tech firms like Acryl Data, CastAI, CoreWeave and testRigor are using us to scale support on Customer and Employee channels. The future of Support is AI-powered chat - and we are just getting started delivering on that promise 🚀 -Joydeep

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2yr ago

Flex-Worthy Templates

@joydeep_sensarma Congratulations on the launch, Joydeep!

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2yr ago

Visla

@joydeep_sensarma This is sweet, very well done!

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2yr ago

@joydeep_sensarma great stuff! Congrats on the launch…

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2yr ago

ClearFeed

Maker

📌

Thank you @kevin for hunting us.😎 Super excited to be launching on Product Hunt🚀. We've been building ClearFeed with a lot of care and I can't wait for the community to try it , test it, break it - I mean pay for it🤑 and let us know The Good, the Bad and the Ugly - anything that can help us build it for your needs.😇

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2yr ago

Trello Tip Generator and Newsletter

💡 Bright idea

Gonna check this out, is this something community slack's could use for tracking user questions and making sure they're all addressed?

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2yr ago

ClearFeed

Maker

@britt_joiner YES! We have a few slack communities onboarded too.

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2yr ago

ClearFeed

Maker

@britt_joiner absolutely. In fact we have at least 3 customers using us for monitoring OSS community channels to make sure all questions are addressed. Would love to connect and discuss how we could help your team.

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2yr ago

ClearFeed

Maker

@britt_joiner I hope you kick the tires Brittany and let us know if there's any way we can make ClearFeed help you support customers in community Slack even better!

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2yr ago

Goodmeetings

💎 Pixel perfection

At Goodmeetings.ai, we help revenue teams have productive customer meetings and focus on the customer while our AI meeting wizard handles the rest (automated summaries, meeting insights in addition to recordings, transcripts etc.). We provide personalized and high-touch support to customers on Slack. As we are scaling fast, the channels have grown in number exponentially and it's become a pain to manage these channels a We have been early users of Clearfeed and the product has truly grown by leaps and bounds. A BIG shout out to the Product Announcement feature...we are now able to broadcast key updates across all customer slack channels...we used to manually paste this in each channel earlier and at times used to miss sharing with 1-2 slack channels, this saves us tons of time and takes human error out of the equation.

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2yr ago

ClearFeed

Maker

@ajay_srinath Your positive comments have fueled our determination to create the best product possible. Thank you for being our early user Ajay, and for pushing us to new heights.

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2yr ago

Goodmeetings

@zeeshan_lakdawala congrats on a successful launch!

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2yr ago

🔌 Plugged in

Making Slack actionable is a hard problem for companies. Super excited to have been following the updates from the ClearFeed team. The ability to stay on top of threads, be aware of customer problems as well as keeping tabs on SLAs etc combined w/ the broadcast feature is super interesting. Kudos to @joydeep_sensarma & team

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2yr ago

ClearFeed

Maker

@pratyush_choudhury1 thank you for the consistent support! The ecosystem has been a critical part of the journey and I hope we can one day work with a lot of companies that your team is seeding/scaling.

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2yr ago

We'd definitely love that 🙏🏻

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2yr ago

SigmaRemote

@joydeep_sensarma and ?makers congratulations on the launch. Communication is key, and in startups, can lead to chaos, I agree with that. Having the possibility to organize communication, internal & external is a key factor for success. Keep up the good work!

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2yr ago

ClearFeed

Maker

@ifranchini Thank you for your support!

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2yr ago

ClearFeed

Maker

@ifranchini We're just getting started and it already feels so powerful. Thanks so much for the support, Nacho!

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2yr ago

Great product to handle the chaos of several customer threads across multiple Slack channels. Life saver for CS and product teams. Congratulations @joydeep_sensarma and the Clearfeed team for the launch ! 👏👏

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2yr ago

ClearFeed

Maker

@joydeep_sensarma @samparna_tripathy really cool to hear Samparna. Thanks for the note!

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2yr ago

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4.9

Based on 11 reviews

Review ClearFeed?

ClearFeed is highly praised for its ability to streamline Slack-based support, making it indispensable for companies with multiple channels. Users appreciate its responsiveness, customization options, and seamless integration with existing support tools like Zendesk. The product is noted for enhancing customer interactions by efficiently managing requests and providing timely SLA reminders. Feedback from the makers of Factors.AI highlights its effectiveness in handling numerous channels and tracking metrics. Overall, ClearFeed is recommended for improving real-time support and customer engagement.

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Convert Multiple Slack Channels into a Shared Inbox

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