Continually

Never miss another lead from your website

4 followers

Never miss another lead from your website

4 followers

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Automation tools

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Marketing automation platforms

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Lead generation software

Convert more website visitors to customers by responding automatically

Launch tags:Messaging•Robots•Marketing

Launch Team

Hey Paul, looking at your product it wasn't clear to me what the pricing and business model is. Can you please share?

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8yr ago

Continually

Maker

@footer the business model is a monthly or annual subscription: http://continual.ly/pricing/ Because we ❤️ early adopters, we're offering 50% off paid accounts if you sign up before August 31st. There's a free trial to help you get started and a limited forever free plan too.

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8yr ago

@paulmckeever Thank you. I would recommend adding the pricing page on top, as myself (and I'm assuming many other visitors) will leave the page if I don't find the pricing info within a minute or so

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8yr ago

Continually

Maker

@footer that's really helpful, we've done that now!

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8yr ago

Stora

Congrats on the launch guys! Continually looks like it could solve a real problem for my team so I'm looking forward to trying it out. I have a question... Is it possible to jump in and live chat to a lead with Continually?

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8yr ago

Continually

Maker

@shylands great to hear that Continually could be useful at Yomo 🙏 We don't offer live chat. For now, we're focused on automation and helping visitors get useful responses in the conversation flow. Getting the mix right between automation and human response is something that's really important to us. So we'll definitely keep looking at that. We found that live chat didn't work well for some of our beta users. What they told us is that even when they were in the office it was hard to reply quickly enough. You can read more of how that change paid off at: http://continual.ly/customer-sto... We know there's value in talking to a person directly, which is why we've built features like calendar integrations. For businesses that have the bandwidth to handle it, we want to help visitors get talking to someone as quickly and easily as possible.

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8yr ago

Fascinating product. It strikes me that even the planning of these dialogues would create lots of residual benefit for an organization - understanding objections and friction with potential leads right through to training around customer mindset when they make contact. I'm thinking also an iterative approach could help orgs to learn more about their customers - are analytics or reporting part of the app?

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8yr ago

Continually

Maker

@monro that's a great insight, Rick. We definitely find that an iterative approach is a lot easier to adopt because you can get feedback quickly. Most users tend to start with simple, well understood flows where there's lots of scope to improve the experience. Like helping people who've already decided to buy to get in touch and take the next step. Then you can expand those flows, say to people who are still deciding what approach to take, make those journeys more engaging and find ways to engage people who otherwise wouldn't convert. We already have reporting on the overall funnel. Analytics is a great suggestion!

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8yr ago

Hey Paul, is your USP only sending notifications to people whenevr someone interacts with the chat box? How's it different from intercom or others out there?

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8yr ago

Continually

Maker

@dev_parashar our differentiation is better support for automation, and a focus on sales & marketing rather than customer service. Intercom is a great product and we have huge respect for the team there. If you have people who can respond quickly then it works well. Not everyone has the bandwidth to respond immediately. If you're a solo founder or small team, you might have competing priorities. And in bigger companies, it can be too expensive to have highly skilled people available to respond. We think that there's a lot of scope to use automation to complement human talent and make your team 💪 with technology. As well as automatic replies, we integrate with other parts of your sales & marketing stack like • calendars for appointment booking • rich lead profiles to save you time when customers get in touch • notifications across email and Slack We think these features will all save you a lot of time. Also - you can use custom messages as well as the chat notification 😎

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8yr ago

Congrats on the launch, always an awesome feeling, enjoy it! One question: Have you talked with end users (the visitors on your customers websites) and how they feel about the robot interaction? I am super interested in what those people feel/think!

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8yr ago

Continually

Maker

@nikstep we think end users like it 😁 based on what we've seen and heard. Would love to get your perspective too. There's some good research that shows when users find it hard to get the information they are looking for, people are happy to use chatbots: https://www.mycleveragency.com/m... I think the key is to use automation for user goals where it can be most helpful, and route questions that need human intervention to a person as quickly as possible. That's why we designed the experience around a flow of structured questions, rather than relying on processing natural language, so there's less scope for things to become frustrating. It can still be an intelligent experience by using the visitors context + multiple choice questions to direct them to what will be most helpful. I personally use Continually (a little meta I know) when people want to book meetings at https://paul.continual.ly and the comments are very positive. Let us know what you think of the service!

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8yr ago

Congrats to the whole team on the launch! As a conversation designer, I have probably used every chatbot tool out there so was super excited to check it out. It definitely stands out by presenting very clear use cases for the tool, which I think is great but at the same time the space is fiercely competitive and just getting crowded everyday and keeping that in mind, I have the following queries and suggestions: 1) At 100 Euros per month (monthly plan), it's not something consultant and freelancers can afford and is significantly more expensive than something similar like Landbot. So the question is, how is it different and significantly better than Landbot? 2) What is the advantage of choosing Continually over a Chatbot tool like Chatfuel/Dexter/Flow.xo/etc that allow one to create complex bots and integrate other services using webhooks? 3) Do you plan to add support for webhooks and/or integrations with services like Integromat and Zapier? If so, will that be available on the Starter plan? 4) Love the inbuilt templates. Is it too early to ask if you plan to add a template marketplace where folks like us can offer industry-specific templates and customers can purchase them for a one-time/monthly fee? 5) While I see this as a serious competition to Drift Bot which has quickly become super expensive, do you plan to add other features like Drift does or are you razor focused on providing what you already do? I would love to offer more feedback gradually! Looking forward to your response!

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8yr ago

Continually

Maker

@irhymeth thanks, Arpit! We really appreciate the considered feedback. I love the suggestion of a template marketplace! I've seen before how creativity and great ideas can come from anywhere, so we'll definitely be looking at this. On the pricing, I hear what you're saying. We've seen our early users get great results from using Continually and believe that our pricing is competitive when you compare us to Intercom or Drift. For now, we're focused on making sure as many people who sign up for Continually are able to go live with as little effort as possible and get value quickly. If you have any feedback on what your experience was like signing up I'd love to hear it. Over time, we'll be adding more integrations for sure. I haven't used Integromat yet so thanks for the suggestion :)

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8yr ago

@paulmckeever You're welcome Paul and I'm glad you liked the template marketplace suggestion. I signed up and while the process was decent, I didn't like that I receieved a separate email to set the password up, seemed like an additional step which wasn't necessary. Rest looks rad!

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8yr ago

I am an existing customer, my bots were down twice, once for almost 10 days and now again are down for 4 days, this is very bad for any business. The customer support is too slow in responding, would not recommend any serious business to use their product. Raised a complaint 12 hours back, no response whats so ever :(

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6yr ago