In the past, I've been using Deel to receive money when I was living in Russia. Then 02/24/2022 happened and they stopped providing services in Russia. I get it, the country was financially isolated.
But recently, I have legally moved to the United States and started using the service again. I had to change all my data and sign a new contract, of course. And I also had to prove my new location to Deel, which I did. They have CONFIRMED it.
I have successfully received my first payment and withdrawn money to my US card. Now is the time to get the second payment. I have logged in, and there was a warning in my profile that Deel banking provider doesn't work in Russia. I didn't get what Russia has to do with my current situation and my life in general. I thought that was their error because of the old data in my account that had been updated before receiving the first payment.
I have opened my withdrawal methods to check if I've set up the automatic withdrawals, and found out that they have DISABLED my withdrawal method with the American card.
I decided to check what "russian" could remain in my account and found out that there is a "Nationality" section in the profile, that says "Russian". And that is basically it. Everything else is related to the United States, where I currently live.
I've contacted support regarding their issue. And they made it MINE. They have not only stopped the discrimination but also treated me like a 2nd sort person and decided to waste even more of my time, demanding ANOTHER proof of my current location. This time, my leasing agreement wasn't enough; they demanded a local newspaper (because apparently in 2025 this is what everyone reads every day), a receipt from a local store, and so on. AND you should make a selfie with that "proof" AND put a note stating "For Deel" and the current date.
This was truly infuriating. They have CONFIRMED my location before, they have ALLOWED me to withdraw the first payment, and right before the second one they decided to play their nationalistic games and waste more of my time proving the obvious.
I asked if I could show them my internet bill. They said yes, BUT it should not be older than one week. And of course it was older than 1 week, I don't get them every day, and after the first one, I went paperless, thinking that no one would ask me to prove that I'm who I am like that. So they have created an issue, demanded the same documents plus new ones from me, and then they made an excuse why my documents aren't good enough for them to confirm the obvious the second time. All to waste even more, as much of my time as possible.
So there you have it. They ask for your nationality, even though it is not their business. They confirm everything and make sure you get the money the first time. And then, when they receive YOUR money again, they bully you for your nationality if they don't like it. There is NO other reason to start wasting my time and demanding to prove everything for the second time after everything has already been approved by themselves.
Deel