Deskun is a Google Chrome extension for multichannel customer support and task management. With its help you can process customer emails and messages from various social networks in the Gmail interface.
Hi, Product Hunters! I’m Iuriy Grechko, CEO & Founder at @Deskun.
We are super excited to introduce Deskun to the Product Hunt community, thanks to @kwdinc!
Deskun is a software for multichannel customer support. It works entirely inside Gmail. The software takes the shape of a Google Chrome extension. It allows the users to combine various communication channels within a single interface.
- Live chat on your website
- Messengers: Facebook, WhatsApp, Twitter, Telegram, Viber, Skype, and Vk.com
- Any email address
No more tab or app switching, with Deskun you can process all incoming messages in a single window. Users can share images and files, use message templates for quick replies, assign requests to responsible agents, collaborate with colleagues and employees using notes, and much more within a given customer chat.
Moreover, you can use Deskun to manage your tasks and create handy checklists in the Gmail interface. With Deskun, any message, inquiry or task won’t get lost and will always be in view.
Users get a 21 day free trial period with no functionality limitations. The Deskun pricing plan allows you to pay only for the required amount of agents (users) and channels. One support agent and one channel are available for free and will stay so forever.
At the moment we are implementing the Deskun crossplatform web-based version as well as full support for other popular content platforms, such as for instance Instagram.
We hope that our product will be useful for startups and small business owners. Looking forward to your questions and comments!
P.S. Special offer for Product Hunters only, install Deskun and get 2 months of free and unlimited access to all its features.
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This is one of the coolest in the niche of gmail-services for business. I think it's a real competitor to the solutions that are on the market.
@realrus Thanks for such nice words! It's really appreciated.
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Looks interesting. FYI take a look at your help page - the search button is written in Russian. I'm ok with that but I'm not sure about English speaking guys 🙃
Thanks @kwdin for hunting us! We are so thrilled to announce our product to this community. Hope that Deskun might be helpful to small business and startup owners here. Guys, we'd appreciate feedback a lot, so don't hesitate with comments!
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Waiting for improvements! Great app!
Pros:
Convinient!
Cons:
The function of sending timer messages does not always work correctly.
Thanks for your review, Ekaterina! We appreciate it a lot. About the send later feature, please contact us at support@deskun.com, we'll examine the issue and will try to help.
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An excellent tool for managing mail letters. Many useful functions. We use it in work every day in our company throughout the year. It is regularly updated, a team of developers is working on it and this is noticeable. They make it better with every update. Thanks to the developers!
Pros:
Best e-mail management tool
Cons:
It's getting better every time. Developers see what needs to be done next
Alexey, thank you so much for this comprehensive review. We appreciate it a lot.
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Even though I'm using the free features, I find them very useful. Snoozing, delayed replaies, tracking, this all helps organizing daily email tasks and keep everyting on a strict time frame. Very grateful to the team. I don't have the area to apply paid features yet, but hopefully sometime in future I'll definitely try them out as well.
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Waiting for improvements! Great app!
Pros:Convinient!
Cons:The function of sending timer messages does not always work correctly.
Deskun
An excellent tool for managing mail letters. Many useful functions. We use it in work every day in our company throughout the year. It is regularly updated, a team of developers is working on it and this is noticeable. They make it better with every update. Thanks to the developers!
Pros:Best e-mail management tool
Cons:It's getting better every time. Developers see what needs to be done next
Deskun
Even though I'm using the free features, I find them very useful. Snoozing, delayed replaies, tracking, this all helps organizing daily email tasks and keep everyting on a strict time frame. Very grateful to the team. I don't have the area to apply paid features yet, but hopefully sometime in future I'll definitely try them out as well.
Keep up doing the great job.
Pros:Very useful and convenient
Cons:Minor bugs that team is already working on
Deskun