Dovetail

The AI-first customer insights hub

4.4•12 reviews•

433 followers

The AI-first customer insights hub

4.4•12 reviews•

433 followers

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User research

Dovetail is the world’s leading customer intelligence platform, giving thousands of teams the answers they need to build the next big thing. By centralizing user feedback and providing smart features that uncover valuable insights faster, Dovetail helps you identify problems faster, prioritize roadmaps more confidently, and supercharge your strategy to make better decisions. From user interviews to sales calls to support tickets and beyond, transform customer data into intelligence at scale.

Dovetail Reviews

The community submitted 12 reviews to tell us what they like about Dovetail, what Dovetail can do better, and more.

4.4

Based on 12 reviews

Review Dovetail?

Reviewers largely see Dovetail as a strong research repository that keeps interviews, surveys, feedback, and past findings searchable and reusable across teams, saving significant time on transcription and analysis. They especially praise its taxonomy, tagging, collaboration, and ability to help non-researchers find prior insights. The main complaints are a frequently changing interface, some friction in coding transcripts, occasional transcription misses with jargon or accents, and shifting pricing. One sharply negative review also reports a deleted workspace and lost data, creating a notable reliability concern.

Summarized with AI

Pros

centralized user insights (3)

accurate transcription (2)

centralized data gathering (2)

searchable repository (2)

Cons

interface changes (2)

Pros

Cons

Reviews

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Founder Reviews (6)

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Other Reviews (6)

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•1 review

Dovetail's a blessing for user research; it's got a lot going for it. It's great for keeping all your research artifacts in one place. Interviews, surveys, customer feedback - you name it, Dovetail can handle it. And finding things later? Super easy. It’s enabled non-researchers to more readily surface prior learnings, without the need for research staff to recall what has been done (or sift through the ocean of Google Drive where research was previously archived). Workspace-level tags have been a godsend in helping refine searches, especially as your repository grows. As for qualitative analyses, Dovetail’s got some serious muscle here. It integrates with most video conferencing software to make importing interviews seamless. Transcription is usually pretty accurate—though it’s more likely to error when it comes to industry jargon and accents from non-native English speakers. This isn't a huge issue though, as I haven't found a more accurate tool. Tagging is straightforward and works well collaboratively. The UI keeps changing though, which can be challenging to adapt to. Dovetail has a lot going for it. It’s one of the more robust repository & qualitative analysis tools on the market. It's saved us an immeasurable amount of time over the years. It has some UI quirks and I wish the pricing structure didn’t keep changing. But despite its issues, it’s one of the first tools I’d recommend to anyone looking to build up an organization’s research division from scratch. It’ll make your life a whole lot easier.

What's great

accurate transcription (2)searchable repository (2)centralized user insights (3)workspace-level tags (1)video conferencing integration (1)collaborative tagging (1)

What needs improvement

interface changes (2)pricing structure changes (1)

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4 views1yr ago

Dovetail

So glad you're seeing value with Dovetail!

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1yr ago

•1 review

I have been using Dovetail since 2021 across three different organisations, and I can confidently say it is an indispensable tool for any product team. When onboarded properly, Dovetail facilitates decision-making rooted in thorough research and allows teams to reuse valuable insights seamlessly. What stands out to me the most is Dovetail’s commitment to their users. Their product team truly listens to user feedback and actively adjusts their product roadmap to meet the evolving needs of their community. Also, I have found their Slack community to be an invaluable resource for UX researchers. The community is active and supportive, providing a space for researchers to share experiences, seek advice, and provide feedback to Dovetail team.

What's great

centralized user insights (3)active Slack community (1)

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4 views2yr ago

Dovetail

So exciting! Thanks for the review, Fatima!

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2yr ago

•1 review

I want to warn everyone about using Dovetail. Why is that? About three months ago, I decided that we, as the UX team in our company, could try Dovetail to analyze user test recordings. We started with the free version and everything went well. We had over 6 projects in Dovetail, over 30 recordings, and we tried out the transcribing feature and sharing the output across the company. We loved it and I started to convince my boss to upgrade to the paid version. My boss agreed and we looked forward to using Dovetail to its full potential. And then. Nothing. When I tried to log into my account on Monday, all I got was a message that my workspace had been disconnected. After three days of email exchanges with tech support, I learned that our workspace had been deleted and that they were sorry. And that's it, we lost our work for the last 3 months, so I can't recommend Dovetail to anyone because you never know when they'll delete everything you've done.

What needs improvement

workspace deletion (1)

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2 views3yr ago

Dovetail

Hi @ondrej_zmek So sorry about this experience. I checked in with the Dovetail support team and they confirmed that they were able to restore your work shortly after this review was posted.

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2yr ago

•1 review

I've used Dovetail at multiple jobs and have always found it the best, most comprehensive and user friendly tool. It allows you to build a living, searchable repository, rather than have insights forgotten about in old reports gathering dust. It's a must have for research and product teams who want to build on what they already know and grow their understanding of their audiences.

What's great

searchable repository (2)

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1yr ago

•1 review

The features have great potential. It is a great productivity tool, saving tons of my time manually transcribing the video. On the other hand, when I tag codes to the transcript it feels like something is missing making it hard to write codes and the interface changes a lot making it harder for me to use. I love the interface way back in early 2021.

What's great

accurate transcription (2)

What needs improvement

interface changes (2)

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3yr ago

•1 review

Best in class for research repository. Amongst their various features, the standout is their approach to taxonomy. Very receptive product and design teams, and highly accessible customer support.

What's great

taxonomy approach (1)accessible customer support (1)

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2yr ago

Dovetail

Great to hear you're gaining value with Dovetail!

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2yr ago