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EvidenceBuilder
Generate Shopify chargeback evidence packets in minutes.
7 followers
Generate Shopify chargeback evidence packets in minutes.
7 followers
Connect your Shopify store and generate a professional chargeback evidence packet in unEvidenceBuilder connects to your Shopify store and automatically builds a complete PDF evidence packet for chargebacks and disputes — order details, fulfillment, tracking, timeline, and a merchant response draft. No copy-pasting, no screenshots.der 2 minutes. Dispute letter, timeline, tracking, and order details — ready to submit.
Would love to see it pull in customer communication history from Shopify and include it in the packet, since that back and forth often makes or wins a dispute for me.
@remziye6uti This is one of the best pieces of evidence you can include — a paper trail showing the customer was informed, responded to, and still filed anyway. You're right that it often makes the difference.
Currently, order notes from Shopify are already pulled into the packet automatically. For full email threads though, Shopify's API doesn't expose message history directly (it depends on which helpdesk you use), so there's no clean universal way to pull it in yet.
The fastest fix I can ship is a "Customer Communication" section in the case builder where you paste in the email thread — it gets formatted and included in the PDF as its own section. That covers everyone regardless of whether you use Gmail, Gorgias, Zendesk, or anything else. Shopify Inbox integration (for merchants who use it) would come after that.
Adding this to the roadmap now — thanks for the concrete use case, it helps prioritize.
Saved me from digging through Shopify, our shipping tool, and email threads to fight a chargeback last week. The timeline view alone made the dispute way easier to follow.
@zehra6lwq Thank you so much — this is exactly the use case EvidenceBuilder was built for. Glad the timeline made the dispute easier to follow. Hope you won it!