FairShake: Leveling the playing field for consumer complaints

FairShake turns the bureaucratic nightmare of a consumer arbitration claim into a simple, expert-supported online experience. For anyone who's been taken advantage of by a big company and doesn't know where to turn.

Setapp — Grow, and monetize your app with unified AI gateway

Grow, and monetize your app with unified AI gateway

I find startups playing in the legal space interesting. Lots of upside in solving real pain points for consumers. @max_kornblith why did you pick this problem to solve?

Thanks, Chris! So not coming from a legal background I really owe it to my co-founder Teel for identifying the issue originally. Here's the context we are looking at: An interesting but under-covered legal trend of the past 10 years is that the Supreme Court basically did away with the biggest deterrent on corporations against cheating a lot of people out of a little money each (this was class action lawsuits, which were themselves imperfect). In their place now is this system of individual arbitration (essentially a private court), but nobody's using it. There are something like 3,000 arbitration claims a year out of 80 million unresolved consumer issues, so there's a lot of people who need a solution and a solution that's essentially right for them but almost impossible to navigate. That's a pretty major and important gap to bridge. More about the legal background here: https://slate.com/news-and-polit...

Setapp — Grow, and monetize your app with unified AI gateway

Grow, and monetize your app with unified AI gateway

I find startups playing in the legal space interesting. Lots of upside in solving real pain points for consumers. @max_kornblith why did you pick this problem to solve?