Fullview

Name: Fullview
Rating: 5.0 (10 reviews)

Zero-download screen control for customer support

5.0•10 reviews•

470 followers

Zero-download screen control for customer support

5.0•10 reviews•

470 followers

Visit website

Screenshots and screen recording apps

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Customer support tools

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Video and Voice calling

Replace Teamviewer with Fullview's zero-download screen control solution and slash customer support time in half. Fullview empowers customer support teams with cobrowsing, in-app screen control & session replays to guide users through support requests and get better insights into their issues.

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Launch tags:Customer Success•Analytics•Customer Communication

Launch Team

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Fullview

Maker

📌

🚀 Hey there, I'm Daniel Bakh, the co-founder & CEO of Fullview, and I'd love to share with you why my co-founder, Dorin Tarau, who serves as our CPO, and I embarked on this amazing journey to create Fullview, a company that's disrupting the old school screen control tools like Teamviewer (and more 🌟 ) for customer support teams. Let me take you through our journey and why we're so passionate about it. 💡 Our Background in Customer-Facing Roles: Before starting Fullview, Dorin and I both had extensive experience in customer-facing roles. We knew firsthand how challenging it could be to gain accurate context when customers reached out with problems. The constant back-and-forth, requests for screenshots, and the difficulty in recreating issues on our end were all too familiar. It was a frustrating process for both customers and support teams alike. 💪 Empowering Teams: Recognizing these challenges, we had a vision of empowering customer support and product teams in a profound way...with a modern and easy solution (no old school downloads like Teamviewer). 🔍 Contextual Understanding: With Fullview’s Cobrowsing (embedded screen control), Session Replays and Console Logs, we wanted teams to experience a whole new level of context when dealing with customer issues. No more guesswork or vague descriptions; now they can see precisely what the customer is experiencing in real-time and guide them through issues on-screen. This ensures that problems are understood with crystal clarity, eliminating the need for countless email and chat exchanges. 🎥 Session Replays for Comprehensive Insights: Fullview's session replays take contextual insights to a whole new level. Teams can literally watch the customer's interactions with their product step-by-step, just like a video recording. A familiar concept to some, Fullview takes a new spin on session replays by allowing for integrations with Intercom, Zendesk and a much easier UX/UI for non-technical users to navigate through…And with our cobrowsing baked in, you can easily jump into the live session with the customer in real time. 📋 Console Logs for Effortless Troubleshooting: If you do need to get technical, Fullview offers console logs for developers too!. These logs provide product teams with all the technical details they need to identify and troubleshoot issues swiftly, without having to burden the customer with questions. It's all about streamlining the process. 🤝 Collaborative Problem Solving: What truly excites us is Fullview's ability to facilitate collaborative problem-solving. With a comprehensive understanding of the issue and the technical details in hand, teams can seamlessly transition to a cobrowsing call. This approach not only speeds up issue resolution but also strengthens the bond between teams and users. ⏱️ Speeding Up Support: By incorporating features like cobrowsing, session replays and more, Dorin and I are on a mission to help customer support and product teams deliver solutions faster than ever before. No more waiting for screenshots or struggling to replicate issues. Fullview equips customer and product teams with everything they need upfront, ensuring a smooth and efficient support experience. 🌐 Our vision for Fullview goes beyond merely solving problems; it's about transforming the entire customer experience landscape. We want to make support more seamless, efficient, and user-centric. Together, Dorin and I are dedicated to redefining the customer support and product development game, one Fullview session at a time. So, if you're in search of a customer support and product development solution that truly understands your needs, look no further than Fullview. Dorin and I have poured our expertise and passion into creating a platform that empowers your teams and delights your users. Join us on this exciting journey towards customer support excellence! 💪🌐🚀 #FullviewJourney #CustomerSupport

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2yr ago

MindOne

@danielbakh Impressed by Fullview's approach to streamlining customer support. You've addressed real challenges with this platform. Having worked closely with support teams, I appreciate the focus on context and collaboration. Looking forward to seeing the impact Fullview will have in the industry. Good luck, and congrats on the launch!

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2yr ago

Fullview

Maker

@dfeles Thanks a lot Daniel, we have built the product with close feedback from users to make sure it addresses all the most crucial pain points, and glad to hear you see this too!

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2yr ago

Visla

@danielbakh congrats on the launch

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2yr ago

Fullview

Maker

@mogabr Thank you!

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2yr ago

Pleo

💎 Pixel perfection

You're really on to something! As a B2b SaaS founder, I can safely say that it's all about that customer experience and you guys are set to make a big difference here.

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2yr ago

Fullview

Maker

@jepperindom Thanks a ton Jeppe, we really appreciate you support and continue to be inspired by Pleo's journey!

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2yr ago

Instana

The mission of @danielbakh and @dorin_t totally resonates with me. As a maker of a SaaS product, I know the frustration they describe first hand. No matter how great the UX of your product is, or how well thought out everything in your product is: Users will have problems. And the unfortunate reality is, that the user who have problems, are also the ones who struggle with support tools the most. I lost count how often I got an unreadable screenshot embedded in a word document created as new support ticket. Fullview is a game changer (do we still say that? :)) - Instant support. No struggling. Seeing what the user sees. Everybody needs Fullview

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2yr ago

Fullview

Maker

@dorin_t @codingfabian This is awesome to hear, thanks a lot for your feedback Fabian and supporting Fullview! We aim to make screenshots in support a thing of the past 😄

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2yr ago

Product Hunt

Congrats on the launch. This looks super feature-rich. How does this compare to others like Cohere (which was acquired by Ramp), @danielbakh?

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2yr ago

Fullview

Maker

@rrhoover Hey Ryan! Thanks, we're also excited to have launched on Product Hunt! The two products have a lot of overlap for sure, but we are focused on more mid-market and larger support teams where we believe a bigger impact can be made :-)

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2yr ago

Congrats on the launch!! Saw that a bunch of new things went live since I checked the product last (which wasn't too long ago) that's awesome! Looking forward to seeing how the product evolves ✌️

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2yr ago

Fullview

Maker

@albertodrs Thanks Alberto, we appreciate all your support!

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2yr ago

Pluto.markets

Amazing guys. This is such a gamechanger for customer support, which is becoming increasingly more important. Not only does it create a better user-experience, it also enables companies to better understand the problems of their customers!

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2yr ago

Fullview

Maker

@joakim_bruchmann Exactly! we aim to help bridge the context gap for support teams. Thanks for the feedback Joakim!

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2yr ago

Seedsummit

Congrats on the launch @danielbakh, Dorin & team! You've built an awesome product that truly has the potential to revolutionise the way customer support teams operate.

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2yr ago

Fullview

Maker

@siahouchangnia Thanks a lot for your support Sia!

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2yr ago

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5.0

Based on 10 reviews

Review Fullview?

Fullview is highly praised for its innovative approach to customer support, offering features like cobrowsing, session replays, and in-app screen control. Users appreciate its ability to streamline support processes, reduce back-and-forth communication, and enhance customer experience. Feedback highlights its utility not only in customer support but also in product development and internal collaboration. The makers of Fullview are commended for their continuous iteration and responsiveness to user needs, making it a valuable tool for SaaS companies seeking to improve user support and engagement.

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Zero-download screen control for customer support

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