So pumped to see the first product come out of Assembly and even more pumped to see that it's a good community management tool.
Curious, what makes this customer service application unique from alternatives like helpscout, zendesk, desk, olark, etc?
@DavidSpinks Thanks for the kind words. I think there are a few key differentiators:
* Its opinionated and focused on simplicity while many others are trying to be everything plus the kitchen sink
* Its built to be fast, getting out of your way
* It offers a hosted solution as well as it can be hosted behind large enterprises' firewalls for those more security conscious
* Finally, best of all its source code is completely open and forkable. Don't like something about it? need some of your data? want to build API integrations? No problem - fork it, make it better for you and for everyone else.
@DavidSpinks Totally agree with everything Matt mentioned.
One more thing to point out is that our pricing is focused on number of conversations instead of limiting the number of team members like most other support tools. So, even on our free plan you could sign up your whole company. Then when you fix bugs and lower the amount of support requests you have each month, you're rewarded by not having to pay as much. Kinda surprised it's not a more popular pricing model. Hope that clears things up.
@rrhoover Hands down, the feedback we've received from the community.
Support experts, famous entrepreneurs, and plenty of designers and developers have stopped by to give us super in-depth feedback and help us with the direction of the product that just wouldn't have been possible if we were building this as a traditional business. Discussing everything out in the open gave us a direct line of communication to our potential customers.
Thanks for being our #1 fan :)
@acondurache Totally. Here's the github repo as well: https://github.com/asm-helpful/h...
Also if anyone wants to host it themselves. Let me know and I can hand out a free self-hosted license to any hunters :)
@acondurache Thanks Andrew! Yeah, it's been a lot of fun building Helpful as well as other products on Assembly (Helpful is the first to launch though). And of course you can join us if you want :)
@thomasmeagher Oh yep a conversation is a single thread between one of your customers seeking support and any responses from your support team. And yes, they reset at the end of each month.
I'll improve the copy around that section. Good question. Thanks.
It's been great to work on this app. Stoked to see it come to life. Lots of good things to come. Looking forward to this comments.
@_ryangilbert there are a couple of others that were prelaunched, but this is the first ALL Assembly product, yes!
I'm one of the guys building Helpful on Assembly (https://assembly.com/), an open platform for anyone to come and build apps together (cc @mdeiters). We're launching the first version of Helpful today — as well as doing an AMA right here, so please ask questions/give us feedback! And of course, you can pitch in with Helpful's development over here => https://assembly.com/helpful.
Building a product out in the open has been pretty crazy, but totally worth it. Feel free to ask about how everything went down.
We're also all discussing the launch in our public chat room if you want to give us any pointers: https://assembly.com/helpful/chat
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