Herald

A collaborative repository for user feedback.

2 followers

A collaborative repository for user feedback.

2 followers

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Herald helps product and customer teams work together to grow revenue by painting a full picture of user problems.

Launch tags:Task Management•User Experience•Customer Communication

Launch Team

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Quo (formerly OpenPhone)

We love using Herald at OpenPhone. We get tons of feedback through all channels and can easily capture it in one place + organize it so everyone on the team has visibility into customer pain points and issues. Working with the Herald team has been incredible - they're super responsive and open to feedback. :) I think every SaaS company should work with them.

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6yr ago

Planable

This is a great solution we've been using for the past few months and really helped us collect better feedback.

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6yr ago

Quo (formerly OpenPhone)

We made the switch to Herald from Canny about 5 months ago. Herald helps us easily capture feature requests and other forms of customer feedback received on a variety of mediums. There Chrome and Firefox extensions make capturing feedback as simple as a few clicks. Not only does Herald help us quantify feedback, but it also provides context to the feedback. It's very easy to segment this feedback and draw actionable insight from the data. This is especially helpful to the product, design, and eng teams. The team also has an incredibly fast release cycle. Their support is top notch, and I'm consistently impressed by how quickly they're able to implement new feature requests or resolve minor bugs. I can't recommend Herald enough for teams that are looking to better collect, organize, and implement customer feedback!

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6yr ago

Lob

❤️ Herald. Great product and it’s awesome that the feedback we collect gets sent to the team as a weekly email. Team is awesome and super responsive to feedback.

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6yr ago

Flutter Sidekick

Hey! Happy to see you in PH! We use herald at Wego, very happy with it so far. Their support is stellar and their product helps us to be transparent to our customers. Good luck!

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6yr ago

Divjoy

I've been a happy Herald user for 7 months. Such a great product. I love how easy it is to save customer feedback from email and live chat with their Chrome extension.

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6yr ago

We've been using Herald for our UK charity while building out our digital platform. Although we haven't gone live yet, we've been collecting and managing mainly internal feedback through their Chrome extension and Slack app. Since we're now slowly starting user testing and certain parts of our product is being soft-launched, we're also collecting feedback from our customer success team through their Front integration. It's so easy and the whole team actually uses it. Herald will be invaluable while we scale and launch and I couldn't recommend it more. Jay and Neel really listen and action our feedback and are always ready to help. I'm so excited to grow with them!

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6yr ago

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Reviews