Inkeep

AI teammates for your customer experience team

5.0•1 review•

513 followers

AI teammates for your customer experience team

5.0•1 review•

513 followers

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Customer support tools

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AI Infrastructure Tools

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AI Agents

Deploy AI agents that handle customer support, internal ops, and automated workflows — all grounded in your data, product knowledge, and tools. Build them with a no-code visual builder or a TypeScript SDK, with full 2-way sync between them. Ship customer-facing assistants, internal Slack coworkers, and event-driven automation agents. Open source SDK. Enterprise-ready with SSO, RBAC, PII controls, traces, and evals built in.

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Launch tags:Customer Success•Developer Tools•Artificial Intelligence

Launch Team / Built With

LightfieldAI-native CRM that builds itself and does work for you

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Inkeep

Maker

📌

Hi PH! I’m Nick, founder at Inkeep. I'm ecstatic to share Inkeep with the community. You can find Inkeep today in the docs and help centers of products you may already be familiar with: Anthropic, Pinecone, Lemon Squeezy, Postman, Clerk, Bun, Drizzle, Resend, and others. Look for the "Ask AI" button or click on the search bar -- that's us. Quality is #1 ------------ The teams we work with have incredibly high expectations for the accuracy of responses, helping us continually raise our quality bar. This is where we're keen on standing out: helping teams feel confident about shipping AI solutions that help their users. Other things we care about --------------------- 🌀 Reaching users where they are: Slack, Discord, Docs, In-App -- anywhere. 🔗 Rich citations so users can inspect the underlying sources 📊 Actionable AI reports that pinpoint documentation and product gaps 👨‍💻 Good devex: 15+ quickstarts and extensible UI components and APIs 🔧 Minimal effort for engineering teams (it’s as easy as a snippet of JS) Our background --------------------- My co-founder @robert_inkeep and I met 8+ years ago as MIT undergrads and have both worked in and been passionate about AI and product-led teams. When the genAI wave started, we believed there was a huge opportunity to make products easier to use, documentation easier to navigate, and to let product teams focus on answering novel questions and closing content loops. Today, we’re fortunate to have the help of our amazing team members who have a wide range of experience in ML, search and data pipelines, and amazing end-user experiences. Our ask --------------------- We'd love to hear from you if you've seen us in the wild or have thoughts on how AI interplays with customer-facing search and support experiences. And if you’re curious to try Inkeep for your own product - just drop a link on our landing page and we’ll send you a demo, no meeting or credit card required.

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2yr ago

@robert_inkeep @nick_inkeep Cheers to the team behind this! Wishing you all the best on this new adventure. What are you most excited about with this launch?

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2yr ago

Inkeep

Maker

@robert_inkeep @kjosephabraham good question. Excited to just share more broadly what we've been working on and hear what people think.

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2yr ago

Kilo Code

Hunter

Meow Product Hunt 👋 It's launch week for Inkeep! This week, @nick_inkeep @robert_inkeep and team are launching a new feature every day, including a Slack & Discord bot and a UI kit. This crazy week keeps going with this launch. Join the fun!

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2yr ago

Inkeep

Maker

@robert_inkeep @fmerian @a_zelenkov Thanks Alexander! Doing a Launch Week along with our Product Hunt Launch has been a fantastic idea.

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2yr ago

Lemon Squeezy

🔌 Plugged in

Congrats on the launch Nick! 🎉 We (Lemon Squeezy) have been really happy with InKeep and how it powers our help docs and developer docs. Excited to see what features you launch next!

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2yr ago

Inkeep

Maker

@jrfarr Thanks JR, has been a pleasure working with the team.

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2yr ago

💎 Pixel perfection

Inkeep is legit. Their platform has been instrumental in providing more efficient and effective self-serve support to our customers, and has also been fantastic for internal tooling. 1000% recommended!

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2yr ago

Inkeep

Maker

@chris_from_xano Thanks Chris, glad we've been able to help both the team and the community.

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2yr ago

💎 Pixel perfection

Congrats on the launch! We use InKeep at Neon Postgres (https://neon.tech/home). We have it on our Docs site and Discord server, and we're working on further integrations. The InKeep team has been great!

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2yr ago

Inkeep

Maker

@daniel_price2 Thanks Daniel, always a pleasure working with the team.

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2yr ago

Ariglad YC W23

I've been using Inkeep's search in all the tools I use! What a gamechanger! Want to look at Anthropic docs but have questions? Ask AI with Inkeep!

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2yr ago

Inkeep

Maker

@aliavci Glad you've found us helpful!

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2yr ago

It looks good and complete, hence supporting. But I find it incredibly expensive and with unbalanced plans. I don't see many bootstrapped startups using it at those prices. An in-house, custom solution costs like one month and unlimited sources, search bar, but most of all: own brand. I understand you want and need to put your name out there, but when it comes to B2B SaaS white labeling is paramount, these days. You're charging a lot while mandating to advertise your product: that's a bad move, in my opinion. 1000 questions a month end up serving 67 of your clients' customers or team members on average, and that adds up to 3 bucks per customer/team-member per month for your client: that's unsustainably high for most products ranging between 10 and 50 bucks per month, plus the number of clients served makes the "entry" plan insufficient pretty pretty quickly. A tip from a founder: Intercom offers one year on the highest plan (still cheaper than yours) for free to startups and it's no secret. Why one should pay 5k for your intermediate plan which still has limitations like white labeling and questions? Have you considered allowing to use OpenAI credits (also easy to get 2500 for free for startups which ends up being 6 months of your intermediate plan)? If you are catering to startups, you need to think like one, in my opinion. Please, take this as constructive criticism, as I think Inkeep is a very good product with great potential and I am supporting it as such. But the prices and plans are not PHunters-friendly, in my opinion. Or at least not for me. A different thing might be if you only cater to enterprises, but based on your plans it wouldn't look like so.

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2yr ago

Inkeep

Maker

@fabiosalvadori Hey Fabio, you know what, we're scrapping the per-question pricing. Keeps things simple and predictable for teams. Updating the website as we speak, appreciate the feedback!

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2yr ago

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5.0

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