Jaco

Record and analyze your users' interactions

10 followers

Record and analyze your users' interactions

10 followers

Productivity

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Data analysis tools

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User research

Jaco is a new gen usability platform, allowing product & analytics teams to understand how their customers are really using their product. Unlike current solutions, Jaco requires zero integration and no programming knowledge to get started. Within 5 minutes of signup, you'll see real live replays of your users using your product.

Launch tags:Web App•User Experience•Analytics

Launch Team

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Walnut

Maker

Hey hunters, my name is Danni and i'm the CEO and co-founder of Jaco, This is our first time on Product-Hunt, and we're all extremely excited!! Jaco records every user interaction, event and mouse movement, allowing you to see an high-quality movie of your users, and get real-life feedback on how your users actually use your application. We've created Jaco out of frustration with existing user-testing/support/analytics tools, combined with our deep love for the web. We've worked hard this past few months making Jaco the easiest & most accurate session recording tool out there, But our main goal is not only give you an easy way to see your users, but also mark the interesting things you need to watch. I'm happy to give all product hunters a 20% discount using the code: PRODUCTHUNT-LOVE (You can enter the coupon on the billing page after you signup) I'm here to answer all of your questions! Ask away!

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10yr ago

Question Base

@dannifriedland That's so awesome! Really excited about it!

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10yr ago

Walnut

Maker

@yanavlatchkova Thanks Yana! Hope you'll enjoy it.

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10yr ago

Question Base

@dannifriedland When would you process javascript and css ?

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10yr ago

Walnut

Maker

@yanavlatchkova We do process them, maybe you're experiencing some issue, do you mind sending me an email: danni at getjaco.com

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10yr ago

Question Base

@dannifriedland we're using react. Do you have problem with this technology?

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10yr ago

Zengo wallet

What would be the key differences with user tracking solutions like Clicktale for eg? does it work for mobile apps?

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10yr ago

Walnut

Maker

@ourielohayon Great question, there are a couple of main differences. Jaco is much easier to install and is able to capture much more refined user experience, allowing you to see not only the "big" things like mouse movements, but also dynamic content, load times, spinners etc, all with a single line of JS and without any deep integrations into the code. On top of that, we allow you to detect and find common user behavior issues.

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10yr ago

Zengo wallet

@dannifriedland are you certain you re the only one to allow that? how about mobile apps?

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10yr ago

Walnut

Maker

@ourielohayon I didn't say that we're the only one to give you that, but that's the main differentiator between us and clicktale for ex, We're aiming to launch support for mobile apps in the following weeks.

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10yr ago

looks good and will try it out. one issue we had with crazyegg / hotjar was we couldn't capture user actions post login. is jaco able to do this?

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10yr ago

Walnut

Maker

@heathmont We most definitely are! if we're not, i'm buying you coffee.

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10yr ago

@dannifriedland great! i just signed up but didn't get the email verification

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10yr ago

Walnut

Maker

@heathmont what email did you subscribe with? better yet, lets move this conversation to email, contact me at danni at getjaco.com

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10yr ago

One of the limitations we've run into with HotJar is that it failed to record scrolling inside the scrollable div. Can Jaco record it properly?

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10yr ago

Walnut

Maker

@nikitakorotaev We sure can :) and much much more

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10yr ago

@Dannifriedland Really useful tool, we've already have some valuable insights into user behaviour and were able to validate some of our hypotheses! One question - did you guys also work on ensuring the snippet doesn't slow down site speed? what was the result?

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10yr ago

Walnut

Maker

@grinbee We sure did, for the majority of cases it should have almost no impact, if your site is especially heavy we can run a detailed performance check for you.

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10yr ago

Congrats on the launch! This looks fantastic, I'm eager to get the team to use this. I have a question about reporting, will we be able to download the report before the retention time expires?

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10yr ago

Walnut

Maker

@perazamichael Hi Michael, we send custom reports to our paid customers.

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10yr ago

@dannifriedland Nice looking product. Can really help pre-product/market fit companies. Couple questions: 1. Do you guys support Single Page apps? Ember, Angular etc. 2. Whats X weeks retention mean in the pricing tiers? Frankly if this works great, it could be a better way to get user insights than videos from usertesting.com.

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10yr ago

Walnut

Maker

@shekyboy 1. We sure do, the more Single they're, the better it works :) 2. The X weeks retention means that we'll store your sessions for X weeks/months until we delete them.

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10yr ago

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