Launching today
Letterbook
AI support platform built for founders
80 followers
AI support platform built for founders
80 followers
The modern alternative to Zendesk, Freshdesk, Intercom, and Front. Connect your database and Stripe. Our AI support agent resolves tickets across email, forms, and other channels.
Free Options
Launch Team / Built With
Letterbook
Hey Product Hunt!
I'm Dawson, co-founder @ Letterbook.
We grew our last product, Martin, to 100k users. At one point, we'd get 50 support requests every day:
"How do I use this feature?"
"Can I get a refund?"
"I can't log into my account."
I had to hire a virtual assistant in the Philippines to reply to users and solve billing issues.
I had to use Zendesk, which was built 20 years ago and designed for a VP of Support, not a founder.
None of this made sense, so we built our own modern, AI-native support platform. We integrate with your database, knowledge base, and Stripe, and our AI auto-prepares resolutions to every ticket.
We’ve already replaced Intercom, Zendesk, Zohodesk, Helpscout, and Freshdesk for many fast-growing companies in YC.
If you’re building a B2C or self-serve B2B product, give it a try or book a demo at:
https://letterbook.ai
P.S. Unlike Zendesk, which takes days to set up (a friend literally hired a consultant to teach him), Letterbook takes 5 mins. And if you need help, you better believe we have top-notch customer support!
Congrats on the launch! Support is one of those things that sneaks up on you, and can eat away at your hours. Once you connect Stripe, how much customer context does the AI actually pull in when it's drafting a reply?
Letterbook
@simonk123 Good question! The AI has full context of that customer's purchases, invoices, subscriptions - basically anything a human support agent would get from Stripe. If that's not enough information to resolve a ticket, a database integration can often fill in the gaps.
Letterbook
@vouchy Totally. I started shopping for a support platform around May of last year and was shocked that Zendesk was the best thing out there. We ended up building an internal tool to track and resolve tickets and eventually spun that out into Letterbook!
Good one @darweenist I want to ask if there is a provision for seamless migration from existing support platforms to Letterbook. This will be a game changer for companies with large user database on their existing platforms instead of starting over. The homepage could also do with some relevant FAQs. Good luck with the launch.
Dawson this is so real. We're two founders building WTMF and support has been one of those things that just quietly eats your time. Never felt like Zendesk was made for teams like ours.
The auto-prepared resolutions thing is what caught my eye. Going to try it out. Congrats on the launch and honestly 100k on Martin is a tough act to follow, excited to see where Letterbook goes.
Letterbook
@shreyak_singh Absolutely man. We've switched several founder friends off Zendesk and would love to help you fix your support stack too! Feel free to book a demo here and I can get you set up!
Keywords AI
Letterbook is the best support platform ever. We love it at Respan. Congrats on the launch Dawson and team!!
Letterbook
@andydy25 Thanks for the support Andy!