On January 26, 2025, I purchased a website product from the merchant. Shortly afterward, I received an email accusing me of violating their terms of service—specifically, of impersonating a celebrity. This accusation was unfounded. I promptly contacted the merchant to clarify that I am a YouTube content creator and that the website I purchased was used strictly for fan page purposes. The site was created to collect newsletter sign-ups and contact form submissions from my subscribers.
To ensure clarity and compliance, the website featured a prominent legal disclaimer both in the menu navigation and footer, stating clearly that it was created, owned, and operated by a fan, with no affiliation or association with the celebrity. Despite this, the merchant ignored the evidence and coerced me into modifying the website under the threat of termination. I complied, feeling pressured and uncomfortable with the handling of the situation. I also requested a refund, which was unjustly denied.
After realizing I had not violated any terms, and that my disclaimer was lawful and in good faith, I reverted the website back to its original format. I believe this action was within my rights, especially given that the product was misrepresented and I was operating within fair use and protected expression as a content creator.
Now, months later, the merchant has abruptly contacted me again to say my account is being permanently terminated for the same false reason. This ongoing situation demonstrates a clear pattern of:
• Breach of contract (as I fulfilled my obligations and received no fair service),
• Coercion and economic duress (being forced to change the product or face termination),
• Unauthorized deprivation of goods/services (revoking access to a product I lawfully paid for), and
• Unfair/deceptive business practices (ignoring evidence, denying refund, and targeting me without cause).
This merchant appears to be using their terms of service not to uphold legitimate rules, but to justify wrongful terminations and withhold refunds—effectively scamming customers out of money.
I am requesting a full refund and/or appropriate dispute resolution based on the facts presented.
