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Metricsense
Every customer conversation read. Every answer quoted.
25 followers
Every customer conversation read. Every answer quoted.
25 followers
Metricsense reads 100% of your customer conversations: calls, reviews, tickets and surveys. Ask any question in plain English and every answer links to the exact quote behind it. No tagging, no model training, no data science on your side. Start free.
Hey Product Hunt 👋
I'm Mahiyar, founder of Metricsense. Here's why I built this.
A PM I know spent her entire Sunday copying app reviews into a spreadsheet. She read maybe 5% of the feedback. The other 95%, including 340 mentions of a checkout crash, just sat there. Nobody saw it. The bug stayed live for 3 more weeks.
That's 10 hours a week. Gone. And she's not the exception. She's the norm.
Feedback is everywhere. App Store, Play Store, Zendesk, Intercom, surveys, call transcripts. Nobody has time to read all of it. So teams guess. Roadmap decisions become opinion wars. The loudest voice wins, not the biggest problem.
I built Metricsense to end the guessing.
Upload your feedback (or connect your sources), and define custom insights in plain English. You tell the AI what to extract. It runs that across your entire dataset.
Examples of custom insights you can define:
- "Classify each review: is it about pricing, performance, or UX?"
- "Does this mention a competitor? If so, which one?"
- "What specific screen or flow is the user frustrated with?"
No prebuilt categories. No tagging taxonomies. You define what matters to your product. The AI extracts it from every single piece of feedback automatically.
That's the difference. Every other tool gives you their categories. Metricsense gives you yours. And every insight links back to the exact customer quote. Evidence you can show your team, your VP, or your board.
One early team found a crash bug mentioned 300+ times that nobody had flagged. They grouped and resolved it in one response instead of 300 individual replies. 40 agent-hours saved in a single week.
Another team's app rating dropped from 4.3 to 3.7. They defined a custom insight for "reasons behind 1-2 star reviews." Had a ranked list in under 5 minutes. Patched the #1 issue same day. Back to 4.1 in three weeks.
**Try it right now:**
- 500 free credits, no credit card
- First answer in under 5 minutes
- Upload a CSV or connect App Store / Play Store
I'll be here all day. Would love your honest feedback. That's kind of our whole thing 😄