Hey all and welcome to MetricsFlare! MetricsFlare is a SMART customer success and satisfaction reporting platform. It was designed to help launch NPS, CES, and CSAT surveys effortlessly, without any coding or design experience needed. The platform is backed up by a robust reporting engine that provides real-time insights into your team’s performance and how your users feel about the platform or product. MetricsFlare was created after more than 10 years of building and managing Customer Support teams in the Tech vertical. Regardless of the product type or platform size, the one thing differentiating exceptional from good companies is how they interact with their customers. And how acutely they track customer experience and take action on that data. The one challenge we, and our partners, always had is to find a Customer Success reporting and tracking platform that will be easy to use for all team members, does not require previous coding or design experience, and can easily be integrated into any ticketing/support system on the market. So we’ve built MetricsFlare… I do hope you find MetricsFlare helpful and would love to have you try the platform (the first month is on us and trials don’t require entering a payment method) and let us know what you think. The documentation can be found here: https://metricsflare.com/help-ce... More info about the different survey types: https://metricsflare.com/surveys/ Insights into the reporting mechanism: https://metricsflare.com/general... Your feedback is highly appreciated and looking forward to seeing you on MetricsFlare!

MetricsFlare

SMART survey platform for NPS, CES and CSAT surveys

SMART survey platform for NPS, CES and CSAT surveys