Launched this week
Neura HQ
The agentic conversational storefront for consumer brands
226 followers
The agentic conversational storefront for consumer brands
226 followers
In B2C, every touchpoint is a stay-or-leave decision. Customers find you through ads, social, or stores, and leave the moment they don’t get what they want. Neura is the agentic conversational storefront that meets them in that moment, wherever they are. It recommends, shares offers, checks online and in-store stock, points them to the nearest store, tracks orders and stays with them through the whole journey, like your best person on the floor. Set it up in minutes, just by talking to it.
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With Neura expanding across website chat, WhatsApp and eventually Instagram and voice, how do you maintain a consistent customer experience and context when someone switches between different channels?
@aiswarya_balasubramaniyan_ thank you for your question, Aiswarya. Neura would first verify the identity of the customer as she moves across channels. From there all interactions with Neura and interactions with the brand (connected apps, website) populate the single customer record. Neura reads it all and always provides the best context at each interaction, like your very best person on the shop floor.
The personalised shopping experience sounds interesting! How does Neura balance AI-driven recommendations with a customer's individual preferences, especially when their needs don't perfectly match the available products?
congrats on the launch naveen. to your question, the biggest drop off is usually right after search, people type something, get a grid of 40 products and leave. a storefront that asks one or two questions back can fix a lot of that. does the answer still open real product cards with price and stock, or is it chat text only?