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I've long believed that whoever turned business phone systems into a platform would have a shot at disrupting a very, very large market.
This is the closest thing I've seen to that vision since my time at Twilio.
Awesome.
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Nice way of consolidating multiple channels in a single platform.
Soon OneReach could be an example for "Automation eating the world"
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@emmanuelamber Yup, this sounds like twilio for omnichannels. Done right, this could definitely fix a lot of gnarly interaction breaks - the fact that I have to enter my account number twice and then when the operator comes, he asks for me yet another time is plain annoying to me. and thats just within one channel. Fixing this across channels and providing a seamless experience would be great for the user.
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I think this is a beginning of much larger shift in a new omnichannel world. The fact that voice comms over the phone havent changed much in last 20 years is incredible on it's own (but hey, we have hundreds of different ways to pick a restaurant ;).
noplace