Preply

Learn a language based on your specific needs through Skype

3.8•37 reviews•

69 followers

Learn a language based on your specific needs through Skype

3.8•37 reviews•

69 followers

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Video and Voice calling

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Language Learning

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Online learning

Want to speak a new language confidently? Join other students from around the world in groups of up to 6 people and benefit from a structured learning plan, friendly tutors and engaging classes. Free first week trial for PH users!

Preply Reviews

The community submitted 37 reviews to tell us what they like about Preply, what Preply can do better, and more.

3.8

Based on 37 reviews

Review Preply?

Reviewers mostly praise Preply for its large tutor selection, easy scheduling, personalized lessons, and clear progress in speaking confidence and real-world use; several also like the built-in classroom, tutor intro videos, notes, and AI lesson insights. But the sharpest criticism is not about teaching quality so much as billing and support: multiple users describe confusing subscriptions, lesson expiry, refund disputes, repeat charges, and slow or inconsistent customer service. A smaller set also report unreliable tutors, while others say they found excellent ones.

+34

Summarized with AI

Pros

language learning progress (14)

flexible scheduling (10)

wide selection of tutors (10)

personalized lessons (8)

experienced tutors (6)

user-friendly interface (6)

global tutor availability (2)

tutor filtering options (2)

variety of learning materials (2)

Cons

refund policy issues (7)

customer service problems (5)

predatory billing practices (4)

subscription system issues (4)

tutor reliability issues (3)

Pros

Cons

Reviews

Most Informative

Founder Reviews (1)

Other Reviews (36)

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•1 review

I’ve been using Preply for about 6 or 7 months now taking both English and Spanish lessons. There are tons of tutors to pick from and I really like that you can watch their intro videos to get a feel for their vibe. I’ve watched quite a few and ended up liking all the tutors I went with. The platform’s super easy to use. I can quickly check my notes and vocab after lessons. I also enjoy looking at the AI lesson insights, they’re just fun to scroll through. There are some practice exercises and learning materials too, but I haven’t used those. The only thing that’s a bit tricky is the subscription system. You buy a lesson package and if you don’t use it in time, it expires. It does push you to stay on track but if you or your tutor take a break or you just skip a few lessons, you kinda have to play around with it. I usually just move the renewal date or shift lessons between my two tutors. It works, but yeah, you’ve gotta keep an eye on it

What's great

user-friendly interface (6)wide selection of tutors (10)introductory tutor videos (1)AI lesson insights (1)

What needs improvement

subscription system issues (4)

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12 views10mo ago

•1 review

I’m learning English on Preply and I really love it. I was looking for a teacher who could work with advanced students, as I mostly wanted to maintain my level and not lose fluency from lack of practice. My teacher, Lindsay, is great at correcting my mistakes, but also gives me the freedom to speak as much as I want. I’ve found myself learning more than expected and actually improving my level. We alternate between her own materials and the ones provided by the platform, which I find interesting and really useful. The classroom environment is smooth and user-friendly, which makes the whole experience even better. One of my favourite features is the Lesson Insights at the end of each session. They highlight what I did well and where I can improve. It’s very motivating to see how I’m progressing—especially in vocabulary, grammar range, and speaking speed.

What's great

user-friendly interface (6)language learning progress (14)lesson insights feature (1)variety of learning materials (2)

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9 views11mo ago

•1 review

I've been learning Spanish for work for about 6 months now, and I've already seen huge improvements! My tutor is really flexible with scheduling and constantly adapts to my needs. I was a bit hesitant to sign up for yet another subscription platform, but their plans are actually very flexible. I also love the fact that I can add extra one-off lessons when I need them. I hope they add more learning resources or gamified features in the future so I can keep learning even when I don't have a lesson scheduled.

What's great

flexible scheduling (10)personalized lessons (8)language learning progress (14)

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7 views11mo ago

•1 review

I started learning German on Preply about six months ago, and it’s been a great experience! The best part was finding my tutor, Anne—she’s been amazing and has really helped me improve. I feel like I’ve made a lot of progress thanks to her lessons. What I like most about Preply is how easy it is to find the right tutor. There are so many options, and I could filter by what I needed and choose a plan that worked for me. The platform is really flexible, which makes it easy to fit lessons into my schedule. The only downside is the vocabulary tool—I tried using it, but it didn’t work as well as I hoped, especially for German. It seems better for learning English. But overall, Preply has been a great way to learn, and I’d definitely recommend it! 🚀

What's great

flexible scheduling (10)language learning progress (14)wide selection of tutors (10)tutor filtering options (2)

What needs improvement

vocabulary tool limitations (1)

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2 views1yr ago

•1 review

I've just moved to Japan and I want to thank Preply team and my great tutor for all the amazing work that they are doing. I've been taking Japanese classes for 2 years, and it was so difficult to learn this language. I was convinced that once I move here, I will not understand a single word. But no! It works, I really can speak. I've ordered in the restaurant and I can even communicate with my landlord. I am so happy that I dedicated these two years to learning Japanese, and my tutor is amazing. She really knows how to teach from zero. I will continue working with her till the moment I am completely fluent.

What's great

experienced tutors (6)language learning progress (14)

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2 views1yr ago

•1 review

I really wanted this to work out, but I cannot in good conscious recommend Preply. There have been several difficulties encountered. First, they often charge you two times (I am under the impression they are banking on the fact that they rely on you to not notice). When you ask, they take forever to finally reply and seem to always change service reps after every twenty minutes. This is absurd. But I guess that's just how they do business. Also, they clearly do not vet their tutors. It took me a while to finally find one I liked (which was in and of itself a waste of time), but also after that, they would constantly send me emails asking me if I wanted to switch tutors. I told my tutor about this, and they did not know this, apparently they do this with the hopes of people constantly switching tutors so they can make more money. I found this to be very unsavory. I believe I will no longer be using them. I found a tutor and asked them if we could continue, but without them and I think this is what we will be doing.

What needs improvement

predatory billing practices (4)customer service problems (5)tutor reliability issues (3)

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2 views1yr ago

•1 review

Opiniones de Trustpilot ¡Gracias! Tu opinión es importante. Preply Añadir foto Tu opinión está siendo procesada.Leer más Eleonora 2 opiniones IT Valorada con 1 estrellas sobre 5 Preply completely failed to protect me… Preply completely failed to protect me from harassment I experienced. After a brief, platform-caused delay of just one minute, a fake ill-intentioned student immediately insulted me, refused any clarification, and left a blatantly false negative review. When I contacted Preply’s support, expecting some protection or action against this horrible behavior, they did absolutely nothing, making up excuses that it's "against their policy" to remove an unjust review in such a clear situation. Two of their customer specialists (Ezz and MaryJane) refused to let me explain the situation or to talk to a manager, responding with automated messages. It's outrageous that Preply lets tutors face insults, harassment, and unfair reviews without any support or recourse. Preply’s indifference to the well-being and reputation of its tutors is unacceptable for a platform that claims to value quality and professionalism. I will report Preply's customer service and take my students to another platform that take these dangerous situations seriously.

What needs improvement

customer service problems (5)

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2 views1yr ago

•1 review

Terrible customer service. After requesting a refund for my unused hours, one customer service agent (her name is Lara) offered to give me a refund -- but said to write back to her later in the week as they were having "technical difficulties" with their refund system. After writing back, another customer service agent said they couldn't give the refund and apologized for the "misinformation." It's not that I have an issue with their refund policy, it's the fact that they promised a refund, gave me the runaround, and they went back on their word.

What needs improvement

refund policy issues (7)customer service problems (5)

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2 views2yr ago

•1 review

DO NOT use Preply - DO NOT support modern slavery 1) Teacher don’t get pay. They keep a 100% commission (yes 100% !) of the first lesson. 33% for the nexts. Here is the problem : they allow many customers to book a first lesson for a one time job (a one time traduction, one time prononciation explanatory, one time lesson). The student of course don’t know that you are not pay and they weren’t planning to get more than 1 hour. Then, you work for free. Preply are aware of this situation but… they encourage it. Why not ? They keep 100% all the time. 2) Teacher can’t choose their students. Once your calendar is visible, any people can book it directly. You don’t have any saying. A student who wants only 1 hour lesson ? No choice, you have to accept it. You don’t teach for children but a child book ? No choice. 3) Teacher can’t cancel a lesson without being penalized. There is only a limited number of times where you can cancel a lesson. After that, your profil will be penalized. Preply push you took make money « don’t cancel a lesson, move it! » Not simple as that. Many students ask me « I am not free for my next lesson, can you cancel it ? Hm… I can’t cancel, neither move it - because the student got recurrent lessons for exemple and they already have lessons planned in the futur. You can’t be late, you can’t cancel. Wifi problem ? Personal problem ? You have to teach. 4) Preply can block your regular students without any reason. Once you have made the effort to work for free to get some regular students and to keep a small amount of your effort… this isn’t the end. Preply can ban your students without any reason. It did happen to me. 2 of my regular students where having lessons from the same campus. Preply thought a student made a double account and banned both accounts. I made a complain and Preply lied to me. « we give the chance to the student to explain himself ». By chance the student gave me a copy of Preply’s email and here is the way Preply communicate : « We want to notify that your profile is permanently blocked from the platform for violation of our referral policy of the terms. The decision is final and can’t be disputed. We reserve the right to discontinue the communication as well ». Wow ! 5) Preply support is part of the joke 100% chat and they change every time the person you are speaking to. Here is they favorite line « we understand your frustration but you know our rules ». Teacher must work as Preply want without any saying and any pay. I contacted them a lot about it and they kept saying « this isn’t disguised employee ». Hey ! Of course not ! They don’t even pay the teacher. This is just some modern slavery ! I realized that many tutors are from poor countries. Preply use them. I have the chance to not depend of this platform to live. Some don’t have this chance and have to accept all their demands. Why ? Because YOU students are using this platform, so the tutors don’t have the choice but to use it. Are you a language lover ? Choose a platform that RESPECT the teachers. And for any reason support modern slavery. Learning and teaching should be fun and not such a restraint !

What needs improvement

customer service problems (5)

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2 views3yr ago

•1 review

Before pandemic I didn't have a faith into online learning, but it changed so much. Started Spanish lessons on Preply – and it's cool to have a possibility to find a tutor from another part of the world!! And after I even took lessons of guitar playing (the most talented tutor ever!) and scratching! That's just amazing how technologies can make us better. Platform itself works perfectly fine with all needed tools (whiteboard, sharing notes, exercises for Spanish). Super glad and satisfied!

What's great

variety of learning materials (2)global tutor availability (2)

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2 views3yr ago