Immature customer service. And Recraft is not for designers. Firstly, the refund policy says if 30 credits are used you are not eligible for one. I emailed them explaining how it is impossible to avoid that since a single request costs more than 30 credits. It kept giving me the same answer on a loop. Horrible customer service. No humans at the helm. Parrot bots repeating the same thing over and over again.
Forget that. I thought I might as well make use of these credits or I'd lose them. Coming to performance. Really bad interpretation. I was working on refining a logo. Mind you, I had already designed a base and wanted to explore relationships between letters and it messed it up royally. It simply did not understand that I was asking for changes to specific parts and kept changing other parts even after explicitly mentioning not to do it.
For eg. when asked to change how letter e is connected to letter m, it messed up the m and made it into letter n. I followed up asking it to restore the letter m and then it made it into a completely different letter m, hence changing the connection between e and m. It is completely useless. This way, I would simply run out of credits fixing mundane things.
The interpretation is so bad and the customer service is non-existent. My qualm is that they advertise Recraft as a specialist in vector logos and it does not seem to understand the smallest denominators of typography.
Horrible product. Silver lining: if recraft is the leader of the entire AI logo thing then at this stage, the craft of logo design will be untouched by AI for decades. A logo designer can never ever be replaced by anything. AI might generate pretty logos but high functioning, beautiful masterpieces? F*** that! Not happening. Disgusting experience with Recraft. 0/10
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