Response

Generate a chatbot by uploading existing FAQs and documents

3 followers

Generate a chatbot by uploading existing FAQs and documents

3 followers

Response is a chatbot that you can train in minutes by uploading FAQs, Docs and previous support tickets. Response saves founders and customer service reps hours by answering repeat questions that can be found in docs or previous support answers.

Launch tags:Productivity•Customer Communication•Artificial Intelligence

Launch Team

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Papercups EU

Maker

At my previous startup we would get a huge influx of customer support tickets whenever there was a major release. Often times it would flood the support staff with very similar questions that could be found in FAQs or documents. So we have created Response to help founders and customer support reps with tedious response tasks. We realized that the bot cannot handle all scenarios so it comes with a default functionality of falling through to a customer support rep when it encounters a question that it is not familiar with. We built Response on top of Amazon Lex which is the same technology that powers Amazon Alexa! If you are a startup that is getting flooded with support tickets I'd love to chat and get your feedback!

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6yr ago

Before chat bots were mainstream, I remember using Yammer as a crowd sourced method to help some of the internal support teams in supply chain better handle incoming support messages that were FAQs. Many times these were related to the fast paced and ever changing tech environment of the supply chain systems in fortune 500's. Often times, they were answering the same questions all day everyday. While Yammer certainly helped a little bit, the problem was a human problem. People just do not like having to answer the same questions everyday, all day. It's mind numbing. It's great to see tools like this on the market now'a'days. It does a lot more then just increase workplace efficiency. It helps give people a greater sense of purpose when they know they don't have to come into work and answer the same question(s) all day.

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6yr ago

Convertedin 2.0

What is the Stack?

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6yr ago

Papercups EU

Maker

@mohamedferganyt we use a python fastapi for handling the deep learning models along with a node express backend. Client side we use React and all of this is hosted on AWS :)

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6yr ago

ImprovMX

That's clever! I like the idea! Good luck :)

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6yr ago

ImprovMX

One thing though, where is your bot on your product page? It should be present, to show what you offer. (maybe I missed it?)

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6yr ago

Papercups EU

Maker

Hi Cyril! We have a private beta at the moment while we are finishing up automating some steps that are manual right now and get some 1 on 1 feedback from the customers. We'll release a public demo very soon in the next few days

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6yr ago

@kam_leung honestly, it's a little strange that you chose to lunch on Product Hunt before launching your demo bot... As a potential customer, this doesn't really spark my interest because I can't try it out and see if it works.

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6yr ago