Reviewik

Customer emails into insights: topics, keywords, sentiment

166 followers

Customer emails into insights: topics, keywords, sentiment

166 followers

Drowning in support emails? Set up forwarding from your mailbox to us and we’ll break down the topics, keywords, and sentiment and sort by business importance. Resolve completed issues and always see what’s critical – no more inbox guessing games!

Free

Launch tags:Email•Customer Success•Analytics

Launch Team / Built With

Customer.ioAutomate Messaging Everywhere — Startups Get 12 Months Free

Promoted

Loving the idea but honestly feels half-baked without clear pricing info, makes me wonder if there are hidden fees or something, and the links just leading back to the homepage is a bit sloppy, maybe also consider adding a better visual breakdown of how it works, like an infographic or something, just my two cents

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2yr ago

Great idea with lots of promise but without clear pricing info and missing key pages like Privacy Policy and Terms of Service, it looks kinda unprofessional, fix these asap if you want people to take you seriously

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2yr ago

You know, it's great seeing new tools come up but isn't there a ton of services already doing this, wouldn't some kinda unique feature make it stand out more, also thought I'd mention, why's the basic stuff like privacy policy and terms missing, kinda makes me wonder about the security part, how is user data really handled

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2yr ago

i get the idea behind trying to manage support emails but honestly having to forward every single email to another service seems like a hassle, also not sure how accurate it would be at identifying what's truly critical versus not important, might end up needing to double check everything anyway which kinda defeats the purpose 😕

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2yr ago

I get what you're trying to do with this tool, but honestly, it feels like a watered-down version of what others are doing, like Zendesk or Freshdesk, you need way more than just keyword and sentiment analysis to stand out, also your landing page needs real work, where's the pricing info and proper policy pages, considering how important that stuff is these days, it's like you're half-baking it

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2yr ago

Your concept seems useful but your landing page needs work, no info about pricing or your policies pretty sketchy plus without that, it's hard to trust what you're offering, maybe fix that first

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2yr ago

Reviewik

Maker

@audiodevexpert Thanks for pointing that out. I know the issue of trust is a weak point right now. I initially left out pricing and policies because I wanted to focus on getting the MVP out quickly, but now I see that was a mistake since many people want to see those details. I did mention in my first comment that the tool is currently free though, but I realize now that I should’ve included the planned pricing on the landing page as well. I’ll definitely keep this in mind for the future.

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2yr ago

I'm not sure I get the initial appeal, because while it sounds neat to break down emails into topics and keywords, I'm actually wondering how accurate the sentiment analysis would be, also, what's the pricing looking like, it would be good to know if this service is affordable long-term, plus, are there any plans for integrating with other tools or platforms, like Slack or Trello, because that could make it way more useful

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2yr ago

Reviewik

Maker

@appdevinnovator Thanks for the feedback! While there might be some errors in sentiment analysis, the main idea is to help organize emails better so you save time, not to skip reading them entirely. There are definitely ways to improve accuracy down the line, like adding verification steps or custom models, but that’s beyond the MVP for now. The tool is currently free as we gather feedback, and we’re open to exploring integrations like Slack or Trello if users are interested.

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2yr ago

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