Shoulder Tap

Put some manners on your Slack Notifications

1 follower

Put some manners on your Slack Notifications

1 follower

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Productivity

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Team collaboration software

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Slack apps

Shoulder Tap is a simple tool to help you manage requests for your time. Turn random shoulder taps into a queue, and give other team members visibility into how many people are looking for your help at any moment.

Launch tags:Productivity•Developer Tools

Launch Team

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Promoted

My only issue with this is a privacy based. If someone taps me they can see all of the other taps in my queue (i.e. messages from other users). Is there any way I can turn this off? There is also the public #shoulder-tap channel which broadcasts taps to the entire workspace. Can I turn this off as well?

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7yr ago

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Maker

@laurence_smith1 Hi Laurence - David here, one of the makers. Right now there is no way to privately tap a colleague. Part of the reason we built Shoulder Tap was to avoid knowledge silos. We noticed that a lot of the time questions are asked of an individual via DM which means there is no way for others in an organisation to understand how many questions are currently trying to answer or whether there is something that can be answered by someone else instead. There are certainly cases where you might not want a question to be public but still want to tap a person rather than messaging them, it's just not possible yet. We'll keep it in mind as we improve the product

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7yr ago

Does this rely on users using the /tap command, or is there a way to put all mentions and DMs into the queue?

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7yr ago

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Maker

@erik_lasky1 Hi Erik, at the moment this relies on users using the /tap command!

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7yr ago

Solidroad

Maker

Hey Everyone 👋 Thanks for taking a look! We build Shoulder Tap in response to seeing some of our co-workers suffering in silence under the weight of dozens of Slack DMs looking for help. Every company has go-to folks that are super helpful, but they are often accidentally punished for this by receiving an inordinate amount of "shoulder taps". Every "quick question" is an interruption that can kill productivity. Shoulder Tap is a small workflow fix that can help manage these inflows, batch notifications, and give other teammates visibility into how much is on their go-to person's plate. For some teams it makes sense to introduce a heavy-weight ticketing process to solve this problem. For other teams, we think a lighter process is the right fit.

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7yr ago

is this app still live? Not able to find in slack app store and also the 'get it' doesn't work anymore.

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5yr ago

Product Hunt

This looks like a fantastic way to manage time within a remote team. It's harder to communicate your time commitments while working remote as compared to working in an office, this looks to do it pretty flawlessly

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7yr ago

This is great until someone "really needs your help" then just DMs you directly, resulting in the exact same problem that you had before this tool, but now you pay $10/month

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7yr ago

Took a stab at it with some of my teammates. The biggest flaw is that "reply" takes you to a DM with the app bot instead of just sending you to a DM with team member that tapped you. That makes going back to the conversation more challenging than necessary. However, the queue system is great. Hope it can be improved.

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7yr ago

Another point of feedback - It'd be interesting to see what shoulder tap would look like for a channel... Right now, you have to tap an individual and it only let's them reply. What if you could tap a team with @ channel and put that request into everyone's queue to see who could answer first.

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7yr ago

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Maker

@ryan_riggins Hey Ryan, absolutely sounds like a great idea - adding it to our product roadmap 👌

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7yr ago

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