Simpu

All your customer conversations in one place

506 followers

All your customer conversations in one place

506 followers

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Team collaboration software

•

Customer support tools

•

Messaging apps

Simpu is an omnichannel inbox for teams that unifies communication channels like emails, WhatsApp, Twitter DMs, Facebook Messenger, SMS, and website live chat into one fantastic experience.

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Launch tags:Customer Communication•Tech

Launch Team

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Simpu

Maker

Hey Product Hunt! My name is Collins, cofounder and CEO at Simpu. Simpu is a no-code omnichannel inbox that unifies communication channels like emails, WhatsApp, Twitter DMs, Facebook Messenger, SMS, and website live chat into one platform. An ideal tool for sales and support teams to deliver an excellent customer experience. Here’s a Quick summary of what you can do with Simpu: - Send and reply to social media messages, sms (+iMessage), emails (Gmail &Office365) and many more from one dashboard. - Teams can also automate workflows, collaborate by assigning conversations to other teammates. - Collect and Manage apps/product reviews on playstore and Appstore directly from your Simpu dashboard. - Connect 3rd-party integrations (core banking backends, databases, etc) to unify customer data. - Build and integrate no-code chatbots and website live into your customer support flow When we found Simpu about two years ago, our mission was to help businesses scale with our intuitive all-in-one platform that helps brands deliver excellent customer support and sales experience to their customers. Today is a special moment for all of us at Simpu as we officially launch to the public after months of operating in private beta. Over the past year, the team has been working, testing and iterating and we are happy to share our product with the amazing product hunt community and the general public. Looking forward to hear your opinions and please feel free to ask me and the Simpu team any questions here.

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4yr ago

Gmelius

@ichuckee Looks nice! Congrats. Are you using the new WhatsApp Cloud API to connect with the latter channel?

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4yr ago

@ichuckee this is very nice

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4yr ago

Simpu

Maker

@florianbersier No, we don't.

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4yr ago

CloudDevs - Hire Developers

@ichuckee This is incredible! It makes customer engagement a whole lot easier. Congratulations on the launch!

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4yr ago

This is an awesome product - the UX is clean and intuitive. Plus, it's (a lot) cheaper than Intercom.

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4yr ago

Simpu

Maker

Thanks @olayinka_godwin

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4yr ago

Simpu

Maker

@olayinka_godwin Thank you, i am glad you find value in our product

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4yr ago

@olayinka_godwin you can sure say that again! Significantly cheaper.

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4yr ago

Well done on creating this awesome product! Will I be able to receive or access lifetime reports/ insights for all conversations carried out on the platform?

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4yr ago

@rachyokon I believe the platform has a robust analytic feature that will address this.

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4yr ago

This looks super interesting! What would you say are the most common use-cases for Fintech companies that use Simpu?

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4yr ago

Simpu

Maker

This a great question @clemson_hood. Many fintech companies handle many customer support issues in WhatsApp groups, and there are almost no tools that give the same 1st class experience as email.

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4yr ago

Hey @tioluwani_kolawole and all makers, thanks for such a very helpful Solution. Having a "distinct" query per User/Contact across all the different software or platforms of communication definitely leads to optimization in answering, data collection and managing, time reduction in reading. It would be a great basis of aggregated data, to be used to build additional functionalities that are machine-learning based, like automatic contacts management and answering, automatic conversation, people network building, and more. Congrats on the launch and I for sure will be trying it. Best, Giuseppe

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4yr ago

Simpu

Maker

@giuseppe_di_nuccio Great feedback and observation. We are currently using machine learning functionality in our contacts and chatbots. In fact, the next version of our chatbots are based on a neural network.

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4yr ago