Submagic

Name: Submagic
Rating: 4.37 (30 reviews)

Generate amazing captions for your shorts with AI

4.4•30 reviews•

1.9K followers

Generate amazing captions for your shorts with AI

4.4•30 reviews•

1.9K followers

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Video editing

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Social media management tools

Submagic is an AI for content creators that generates eye-catching & trendy captions with emojis for short-form content in less than 2 minutes. Upload your video, customize your captions, and skyrocket the engagement of your social media 🚀

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Submagic Launches

Submagic API Automate video editing with Submagic API

Launched on July 21st, 2025

Magic Clips by Submagic Turn long videos into viral shorts instantly with AI

Launched on December 9th, 2024

Submagic 2.0 Make your short-form videos more captivating with AI

Launched on November 22nd, 2023

View all Submagic launches

Do you use Submagic?

4.4

Based on 30 reviews

Review Submagic?

Submagic receives mixed reviews from users. Many praise its ease of use and time-saving capabilities, highlighting its effectiveness in creating professional-looking captions quickly. Users appreciate the AI's ability to transcribe in multiple languages and the variety of caption styles available. However, some users express dissatisfaction with billing practices and customer service, citing issues with auto-renewals and unhelpful support. Technical glitches, such as misaligned exports and disappearing text, are also noted. Overall, Submagic is valued for its efficiency but criticized for its customer service and technical issues.

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Reviews

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Most Informative

•1 review

I was pumped to try Submagic. The free trial lasted about as long as it takes to make a cup of coffee, because they put the features I wanted to test behind a pay wall. So I hit “buy” and oops, clicked the wrong annual plan. No biggie, right? I paid for the correct monthly plan a minute later and asked support to swap the first charge or just refund it. Here’s what happened next: Friendly “We’ll forward this to accounts!” email. Cool. Radio silence. Follow-up: “We don’t do refunds. Ever. You already used the trial.” (Total trial time for me: maybe 20 minutes.) Link to a refund policy hidden in the fine print I never agreed to on sign-up. So in under 24 hours I owned two plans I didn’t want, zero flexibility, and a canned apology. Submagic may sell “magic,” but their customer-care playbook is pure vanishing act. Pros? The rep used nice emojis. Cons? Everything else: no clear refund notice at checkout, no grace period, no real conversation about fixing a brand-new customer’s mistake nor refunding and hiding refund policy that says: "Please, keep in mind that you accepted this policy in the GCU (General Conditions of Use) section when you created your account🙏" but trust me you'll not find it whicle creating your account. If you’re thinking of subscribing, double-check the plan and kiss that money goodbye if you mis-click. My advice: spend your cash with a company that remembers software is service, not a trapdoor or a digital product that I get to keep to warrant a no refund policy. Lesson learned: read every policy (even the invisible ones that I didn't agree on somehow) and support businesses that treat first-timers like future fans, not sunk costs.

What needs improvement

poor customer service (1)no refund policy (1)limited free trial (1)

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24 views7mo ago

•1 review

I was extremely disappointed with SubMagic's billing practices. Without any prior notice, they charged me for a full year of service—no reminder, no heads-up, just a hefty charge out of nowhere. A company that operates on subscriptions should be transparent about upcoming renewals, not silently bill customers and hope they don’t notice. To make matters worse, their customer service was unhelpful when I reached out. Instead of acknowledging the lack of communication, they stuck to a rigid policy that left me with no recourse. This is not how you build trust with users. If you're considering SubMagic, be wary of their auto-renewal practices. Double-check your settings because they won’t remind you before they take your money.

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22 views1yr ago

•1 review

The editor is horrible. The trim, preview, final export do not align. I thought this issue would be fixed before I rejoined Submagic. Ive had to export 5-6times just so I can align everything and it still hasn't aligned. Way too time consuming. The bandaid solution from the the support team has to fix all the videos themselves. I came back thinking that they would fix these issues, but they haven't. And now I cannot get a refund because of their policy as I am stuck in a full year. DO NOT GET TRAPPED. Use every part of the trial thoroughly.

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18 views1yr ago

•1 review

What needs improvement

poor customer service (1)no refund policy (1)limited free trial (1)

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24 views7mo ago

•1 review

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22 views1yr ago

•1 review

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18 views1yr ago