Support SLAs still break silently because risk is invisible until it is too late. This system makes SLA a first-class concern. It continuously tracks SLA state, detects risk early, escalates with clear ownership, and creates engineering work with full context when needed. No dashboards to babysit. No heroics. No lost escalations.
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Maker
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Support SLAs usually fail quietly until someone notices too late.
This project started as a way to make SLA risk explicit, automatic, and owned.
Happy to answer questions about architecture, integrations, or real-world support workflows.