SupportYourApp

Scale your startup with Outsourced Customer Support.

5 followers

Scale your startup with Outsourced Customer Support.

5 followers

SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.

Launch tags:Customer Success•Tech

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Softorino 💻📲

Awesome idea and well executed! good to see these guys on PH. I personally answer many customer requests for our product myself, so I know how important it is to provide an answer in time… it really improves customer’s loyalty. btw, I remember there was also a similar competing product like this one, called TaskUs. @_jacksmith you hunted it, I’m wondering what do you think of SupportYourApp? ;)

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11yr ago

SupportYourApp

Maker

@joshsoftorino Thanks Josh! You're right, one of the biggest things customers HATE about customer support - is having to wait so long for a reply. Kinda like sitting in line for two hours at the DMV. With quick replies, we aim to prevent any negative experiences :-)

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11yr ago

Seems like a cool idea, but imho some of the most important insights come from communicating w/ your customers in an early stage company. How do you communicate or gather those insights w/ your clients?

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11yr ago

SupportYourApp

Maker

@wade You're right Wade, these insights are super important. And to answer your question... We are able to gather all feedback on our clients' behalf by analyzing/reviewing every customer's case in our qCRM. We collect this information and compose weekly/monthly reports for our clients so they can make necessary improvements & changes to their product. I hope this answered your question :)

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11yr ago

Hunter

SupportYourApp is a multilingual customer support team (English, Spanish, French & German). It help start ups and even large companies grow by taking care of all customer questions & tech issues. Provides 24/7 outsourced phone/email support and helps with services including inbound, outbound, back-office, & social media support. SupportYourApp can customise a plan to help you retain your already existing content customer base. They handle the recruitment, training, & management of your support team (so you don't have to). In addition to the management of your support team, SupportYourApp also provides your company with a CRM system that keeps you up-to-date with customer feedback. They have customized plans based on clients' specific needs. You don't pay per support agent, but one fixed price for the whole team.

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11yr ago

SupportYourApp

Maker

@kwdinc Thanks for the hunt Kevin! I'm Jack, the marketing guy for SupportYourApp. To keep it short & sweet - we do 24/7 phone & email support for growing startups and SaaS developers! Our team answers all kind of customer questions: technical, pre-sales, post-sales, general info in various languages. Some big dogs that use outsourced customer support include AirBNB, Uber, Microsoft. If you guys have any questions or feedback about us - let me know :)

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11yr ago

We’re one of SupportYourApp’s clients and if anyone here is familiar with our Mac/Win app – WALTR and if you contacted our support team – you got an answer from these guys :) Best part about this is 24 hour support! allowing our devs to have the time they deserve for resting and our customers still get answers to their questions. Keep it up!!!

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11yr ago

SupportYourApp

Maker

@quser Yeah! When speaking to all of our other clients, the fact that we have 24/7 service was always one of the deciding factors in working with us :) The more time & energy we can save for the devs - the better!

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11yr ago

DaphnaBI

This looks really great. I had started developing a similar concept about six months back before I joined the startup I am currently at. What you have is a hell of a lot better than what I had in mind so glad I didn't pursue it :) Good luck!

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11yr ago

SupportYourApp

Maker

@robertwilliger Haha thanks man! Yeah there aren't alot of outsourcing services that cater to smaller sized startups as effectively as we do.

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11yr ago

SupportYourApp

Maker

Hi everyone! Ann here :) Glad SupportYourApp is hunted. Have been with the company for 3 years, right now I'm a COO, and am thrilled to answer your questions about any process. Sales questions go to Daria, CEO @SupportYourApp

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11yr ago

yclas

Some price examples? to be able to compare ;) thanks

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11yr ago

SupportYourApp

Maker

@deambulando If you go to the "Pricing" page, you can see a cool comparison chart that compares our prices to some popular help desk services. But we plan on adding more detailed pricing examples very soon!

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11yr ago

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