ticketflip.ai: Automatically route tickets to a best suited agent

Hello Product Hunt! 😃 Proudly present to you ticketflip.ai - the product made by me and my team at https://bonsai.tech! ticketflip.ai is a Zendesk plugin that automates customer support operations by assigning support tickets to the person best equipped to deal with each issue. The benefit of using ticketflip.ai is an acceleration of the ticket life cycle which leads to shortened response and resolution time. As support agents spend less time sifting through tickets, they spend more time helping customers. Incoming support tickets are then analysed in the real-time. AI calculates the probability of domain expertise for every support agent and tickets get assigned to the best agent based on chosen configuration settings. On top of that, tickets can get delegated if the agent isn’t available or left unassigned if the model confidence is below the desired threshold. Using it gives you a performance preview based on historical data of resolved tickets and considering a threshold you adjust. By choosing between different threshold setups, you can minimise the number of unassigned tickets or assignment mismatch. Feel free to sign-up for early access, this will give you a 6-month 50% discount after we enter production.