A workflow automation platform that routes tasks to the right agent – human or AI. By connecting tools like Slack, Jira and Notion – Trace breaks down existing workflows, spots automation opportunities and embeds AI agents to repetitive tasks.
The community submitted 38 reviews to tell
us what they like about Trace, what Trace can do better, and
more.
4.7
Based on 38 reviews
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Trace earns praise for its practical, human-in-the-loop automation that maps real workflows and pinpoints what to automate without forcing process changes. Reviewers highlight seamless Slack, Jira, and Notion connections, quick setup, and a “workflow debugger” feel that surfaces hidden optimization opportunities. Users report strong time savings, reliable task routing between humans and AI, and clear, modifiable flows. Some express curiosity about long-term UX and flexibility for edge cases, but early hands-on testing notes a thoughtful balance of automation and oversight, with an intuitive UI and helpful context awareness.
I’ve tried n8n and Gumloop, but Trace lets us pivot between AI and manual work without friction or risk of losing progress, which is essential for compliance-heavy tasks that we do (I am in financial audit).
customizable workflows (4)workflow automation (21)fast setup (5)context aware (4)Notion integration (11)human in the loop (7)
Founders showed me Trace when we met in SF. I typed the compliance overlooking process I was discussing in the office that day and it kicked out a full workflow, split up for AI agents and humans, and I could tweak everything in seconds thanks to their templates and editing tools.
What needs improvement
ai voiceovers sound robotic (1)
Would love to see deeper integrations with more team chat and CRM platforms (we are using Google meet and google chat)
I get transparency and control at every step. Hybrid delegation means I can trust the workflow in real scenarios. Tags: hybrid approach, human in the loop
What needs improvement
Better docs for edge cases and expanded plugin options would help.
Consolidates project management, docs, email, and Slack into one workflow. The analytics make automation value clear for stakeholders.
What needs improvement
Wider integration library would support more teams. More in-depth reporting would enhance oversight.
vs Alternatives
We combined Jira, Notion, and Zapier before, which created data silos. Trace centralizes operations, reducing friction and strengthening our automation case for company leadership.
I use it to scrape websites and create reporting, which works best for me in contrast to other agents i tried (Agent Builder from OAI) cause I have several steps I need to do myself and Trace is built around it
What needs improvement
Add 2fa
vs Alternatives
My previous company used Zappier for some marketing funnels and it was great!
Trace drastically reduces setup time for our sales ops workflows and delivers most of the process structure from just a prompt. We then take quite a few runs to set it up correctly.
I think the really cool part is how I can see things easily. We can keep complex, cross-tool tasks stable and easy to track.
What needs improvement
I’d like to see more integrations with socials like WhatsApp, Telegram, and Signal
Almost skipped this because “describe your workflow in plain English” sounds like every AI wrapper from 2023. But our ops lead kept filing engineering requests for internal automation tools, and I needed that off our sprint backlog. Trace actually works – the workflow graph maps to a proper DAG, agents handle their domains well, and we connected it to Jira so the project agent creates tickets matching our existing process. Our ops team built 12 workflows in two weeks without a single eng request.
What needs improvement
API for triggering workflows programmatically, webhook support for incoming events, and version control so edited templates don’t lose their previous state.
vs Alternatives
Considered building in-house with LangChain and Temporal (estimated 3-4 eng weeks). Also evaluated Retool Workflows yet it still assumes technical users for anything beyond simple triggers.