Universal Inbox by Helpwise

Name: Universal Inbox by Helpwise
Rating: 5.0 (1 reviews)

Service your customers across multiple channels

5.0•1 review•

247 followers

Service your customers across multiple channels

5.0•1 review•

247 followers

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Helpwise's Universal Inbox lets you manage customer queries from multiple channels (e.g. email, voice, chat, SMS, social media) in one place, collaborate with team members, use analytics, automate workflows to reduce workload and improve efficiency.

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Launch tags:Email•Messaging•Customer Communication

Launch Team

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ServiceAgent

Hunter

📌

Hi all, Let me take you for a quick nostalgic trip down memory lane. Imagine watching Tom juggling a few balls, but mischievous Jerry keeps tossing more items into the mix, making it challenging for Tom to keep juggling. Eventually, it gets too much for Tom, and everything collapses Sure, it may have been amusing to watch Tom struggle, but it's hard not to feel sorry for him. But what if Tom had the gadget to help him juggle everything thrown at him? He would have more time to do things he enjoys, like sipping his milk, devising plans to outsmart Jerry, and whatnot. Your customer service agents are in the same boat as Tom. - Always juggling between tabs to respond to customer queries. - Burnt out all the time. - Customers are mostly dissatisfied due to long response times. Your agents are stuck like Tom, which is why even your loyal customers are slipping away!!!!! It’s time to start thinking about your agents and helping them serve your customers better. Give them the power of Helpwise’s Universal inbox. The Universal Inbox feature brings all your customer interactions on one consolidated screen, making it the ultimate game changer of Helpwise. Imagine never having to check multiple channels like a detective trying to solve a mystery; that's the power of Helpwise's Universal Inbox. So, why settle for anything less when you can have it all with the Universal inbox? Here’s how you can have it ‘all’: ✅No need to switch between multiple channels while replying to customer queries. ✅Leave your customers feeling like VIPs with quick, automated yet personalized replies. ✅Reduce the chances of missing an important message from customers. ✅Get a bird’s eye view of the team performance and customer conversations. ✅Collaborate with the team online like you’re in the same room. 🏁 How to get started? - Sign up on Helpwise - Connect multiple channels (Email, voice, SMS, live chat, WhatsApp, Social Media) - Click on universal inbox in the menu bar Voila! You can now manage all customer communications from a single place. 📊 Use cases The Universal Inbox is a versatile and flexible feature that can be used in many different ways by teams across various industries and domains. We have seen it work wonders in different situations and use cases: SaaS / Tech Insurance E-commerce Hospitality & Travel Client Servicing Operations 📣 Product Hunt Special Offer - Get access to Universal Inbox for just $5/month/user for three months

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3yr ago

Hey! That's cool! Congratulation on the launch.. This UI looks really nice. Would like to know what all new features are there in the Universal inbox when compared to the old one?

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3yr ago

Universal Inbox by Helpwise

Maker

@ashroof_a1 We have focused majorly on providing a fluid inbox experiencing while enhancing the existing features of Helpwise. We do have some exciting features in pipeline such as awaiting reply filter, AI capabilities, etc.

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3yr ago

Congrats on the launch! I had one question. Can I integrate our own custom channel that we use internally? Thanks

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3yr ago

Universal Inbox by Helpwise

Maker

@chaitanyad Thanks Chaitanya. Yes, you can use our custom inbox feature(https://helpwise.io/updates/shar...) to send and receive messages, and if you want to view your internal data then you can use our custom integration(https://helpwise.io/updates/shar...).

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3yr ago

Helpwise

I’ve been searching for this kind of a solution for sometime now. do you offer any discounts for non-profits?

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3yr ago

Universal Inbox by Helpwise

Maker

@rishabh_rawat Hey Rishabh, you can schedule a call with our sales team to discuss a partnership that is suitable to your needs. You can book a call here - https://helpwise.io/demo

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3yr ago

JustCall App

Hello Helpwise team, My team gets a huge volume of communication across channels. One big problem for me and my team is to prioritise urgent messages. How can Helpwise help here? It will be great if I can get a solution for at least Emails.

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3yr ago

Wonderful product though and also Love the avengers reference! Can it help me bring back lost customers with a snap as well?

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3yr ago

Universal Inbox by Helpwise

Maker

@vignesh_c_p Thank you for the support. Yes, it offers a lot of features that can help you to bring back your lost customers.

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3yr ago

Looks like a cheaper alternative of Zendesk. Are there any major key differences? Also how many funding rounds have you raised if any? couldn't find a lot of information.

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3yr ago

Universal Inbox by Helpwise

Maker

@milano_lamberto95 Hey Lamberto! Helpwise is a part of SaaS Labs, SaaS Labs is Series B funded (one of our major investors being Sequoia), and we have raised over $70 mn in funding. We are much more affordable and simpler to use than Zendesk. Zendesk does offer more customizations though. So it depends on what you are looking for!

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3yr ago

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5.0

Based on 1 review

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