Usabilla

Optimize your digital channels with customer feedback

1 follower

Optimize your digital channels with customer feedback

1 follower

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Collect real-time feedback across all your digital channels to improve your customer experience

Launch tags:Tech

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Usabilla

Maker

Hey guys, humbled to be featured. We're here re-defining user feedback. You may have seen Forsee on reddit this morning (http://www.reddit.com/r/web_desi...), that's how not to do user feedback... We leave it up to the user to give feedback – we believe in the power of the feedback button! Feedback isn't all we do, we are also big on surveys. With a combination of exit, slide out, and full page surveys, we let you target website visitors to grab an NPS, or any other metric. Our company story has been a little maddening. We turned up 5 years or so ago, with one of the first heatmapping softwares on the market (https://usabilla.com/products#us...). As loved as it was, we struggled to monetize it and had to change track. The company scaled down and started again... and now we have user feedback - our baby for the past 2.5 years! If you have any questions about our products, rebuilding a fledging company, or life in Amsterdam: shoot :)

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11yr ago

My biggest worry is whether the feedback is biased since it requires opting in to give some (compared to getting feedback from those who bounce in 10 secs)

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11yr ago

Usabilla

Maker

@angeladopter Not so much biased, as feedback is always feedback. You'll be surprised at how many people are happy at being able to vent, and then continuing on with their shopping. It is difficult thing to account for however as we largely rely on the user coming to the button. This is the point at which you have to balance the quality of the experience. Darker UX patterns can come into play here – surveys and feedback prompts which trigger on mouse-outs or simply time on the web page. It's never a catch all, but provides enough info to find problem areas.

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11yr ago

Startup TV

Hunter

Get a better idea of what users are thinking as they're browsing your site.

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11yr ago

GrowthHackers

Added to my UX collection: http://www.producthunt.com/anuja...

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11yr ago

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Launched 11yr ago

#14

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Company Info

usabilla.com

Usabilla Info

Launched in 2015

Forum

p/usabilla

Social

Wellfound X

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Usabilla

Maker

Report

11yr ago

My biggest worry is whether the feedback is biased since it requires opting in to give some (compared to getting feedback from those who bounce in 10 secs)

Report

11yr ago

Usabilla

Maker

Report

11yr ago

Startup TV

Hunter

Get a better idea of what users are thinking as they're browsing your site.

Report

11yr ago

GrowthHackers