I keep hearing and reading about how programmers are at risk; basically, everything that can be replaced by AI is at risk.
Yesterday, Lenny Rachitsky shared a post that PM openings are at the highest levels since 2022.
At the same time, I read how big giants (Meta, Amazon, etc.) are laying off engineers because of AI, and then I read about how they had to hire back again because something managed by AI went wrong.
I ve been talking with a lot of founders and support leaders lately, and something interesting keeps coming up. Many teams want to introduce AI into customer support, but the onboarding and setup process often becomes the biggest hurdle. Not because the tech isn t good enough, but because teams worry about training, accuracy, and maintaining a smooth customer experience during the transition.
I m curious how others are navigating this. Are you rolling AI out gradually? Testing it on internal queries first? Letting it assist agents before going customer-facing? Something else entirely?
