Gerald Dawson's profile on Product Hunt

About

With more than 26 years of experience in behavioral health, I have been committed to improving behavioral health housing services and expanding access to safe, recovery-oriented housing for individuals experiencing mental illness, substance use disorders, and homelessness. throughout our community. My experience extends beyond traditional case management. I specialize in program development, housing services, quality assurance, regulatory compliance, policy and procedure development, provider relations, and operational process improvement. I enjoy identifying opportunities to improve efficiency and creating practical solutions that strengthen programs while supporting both providers and the people they serve.

Badges

Tastemaker

Gone streaking

Forums

p/unleashx

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6d ago

Why does every AI chatbot forget who you are?

You call a company, explain your issue to the bot, get transferred, and explain it again. Then you message them on WhatsApp the next day and start from zero.

The fix isn't a smarter model. It's shared memory: past interactions, decisions and customer context stored in one place, available to every agent and every human with permission to see it. When a customer says "can we pick up where we left off?", the next conversation should already know where that was.

This turned out to be one of the hardest parts of our platform to get right, especially with permissions.

Have you seen a company do this well? Which product made you feel remembered?
Support our launch - https://www.producthunt.com/prod...

p/inquir

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8d ago

Would you trade a better tool for fewer apps?

You use one app for notes and another for tasks. A new workspace offers both, with one bill and no copying between them. But its task view is weaker than the tool you already know.

Keeping specialist tools means extra logins and connections to maintain. Moving everything into one place means accepting whatever that app does less well.

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11d ago

What do you do when users love your features, but still quietly abandon your app within week two?

We used to blame our UI or missing integrations every time a paid account downgraded. But after jumping on exit calls, a harsh truth came up: the product worked fine but it forced teams to completely upend their daily routines just to use it.

Throwing more features at a workflow mismatch is just building debt.

For those who've tackled this: how did you redesign onboarding to match your users' natural habits instead of fighting them?