Igor Lysenko

Yesterday, I came across a post saying that OpenAI projects a $14 billion loss in 2026. They ve gone through several funding rounds, offer monthly subscriptions, and are now planning to integrate ads into search results (which means another revenue stream).

Realistically, I don t think this loss will be covered in the short term, and profitability might only come over a longer horizon (if at all).

I m curious how far teams have really gone with AI support.

Are you still using chat mainly as a helper alongside tickets - or has AI actually reduced your support volume in a meaningful way?

Would love to hear:

What tools are helpful

With the advent of clawdbots, it's as if we've all lost our inhibitions and "put our lives completely in their hands."

I'm all for delegating work, but not giving them too much personal/sensitive stuff to handle.