Kevin Costner

Kevin Costner

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Enshittification: how profit wins over customer experience

If you ve never heard the term enshittification, you re in for a treat.
It was coined by author Cory Doctorow, and it perfectly describes what happens when platforms get so big that they slowly turn to...crap.

  • Instagram turning into a shopping mall

  • Amazon burying real products under a mountain of ads and sponsored maybe-it s-real-maybe-it s-not listings

  • TikTok pushing whatever keeps you scrolling, not whatever you actually care about

  • Twitter/X well, everybody knows

Doctorow explains enshittification in three phases:

  1. The platform showers users with value: Everything is free, fun, simple, and frictionless. You think, Wow, capitalism isn t so bad after all.

  2. The platform squeezes users to please business partners: More ads. More promotions. More recommended for you content that you did NOT ask for.

  3. The platform squeezes partners to please shareholders: Everyone gets annoyed. The user experience collapses. And the magic disappears. Products that once felt cool now only make you more stressed and dissatisfied.

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