Monica

I agree with the point about text and video. But this is still an interaction, and interactions carry dynamics that shape how something feels: response timing and adaptability, tone, approach, and even the presence — or absence — of certain patterns. So it’s not just about the two sides, but also the flow between them.

I came across this reflection and it makes sense on several levels. Looking at it from a different perspective, I notice something that might be missing. The question is directed at builders, but a product like this inevitably creates feelings in users — and those aren’t always expressed clearly or even consciously. Instead of just asking “why did you leave?”, I’d be curious to explore what...