Victor Coleman

We just published our September cloud pricing update, with a simulation to put the numbers in context.

The 33 list prices we track across AWS, GCP, Azure, OCI and DigitalOcean didn t change. We made two small corrections to our records, but found no provider price changes.

Then we modeled a load balancer, two app servers and a MySQL database in Cloud World Model, increasing traffic from 100 to 300 requests per second.

Early on, every churned user's exit survey felt like a product instruction. A user would ask for a specific integration or custom report, and we'd rush to add it to the backlog.

Eventually, we realized this was turning our clean product into a cluttered, confusing mess. The churn wasn't happening because we lacked features it was happening because trying to satisfy every edge case destroyed the core experience for ideal user.

For founders with established paid tiers: how do you balance saying no to feature requests while maintaining strong retention?

The launch itself turned out better than anticipated. Stable traffic, nice feedback, a few hundred signups. I spent the night answering all of it.

Then Thursday came and traffic was at zero level. No just low but zero. For hours. There wasn't any special plan for Thursday because all the advices which I had seen were for the launch day only.