AskNeo - End-to-end Voice & SMS shared inbox for Teams
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We are launching an entire new version of the shared inbox with an all-new end-to-end voice system on top of the text messaging suite! AskNeo now centralizes texts, calls, and contacts all in one place.
The simple dashboard helps you track every interaction in a single thread per customer. Sales, marketing, customer support, and any department maintain perfect continuity and collaborate asynchronously across teams. One single thread to deliver the best results every time!
Replies
AskNeo
Five years ago, we hit #1 on Product Hunt with our text-first shared inbox... 💬
Today, we are adding a complete voice system to AskNeo! ☎️
We’ve built an end-to-end phone system featuring call transfers, forwarding, simulring (the first to pick up handles the call), and more! 📞
While we’ve added massive new functionalities over the past few years, the soul of AskNeo hasn't changed: the Gmail-inspired feed and Single-Thread view still keep every interaction unified in one consolidated view per customer 🍿
On top of the all-new voice capabilities, we've added many other tools from your feedback, including: merge tags, uploading contact lists instantly, longer text messages, text delivery receipts, SMS Keywords & SMS bot scripts, simplified workflows, Zapier integrations, and more ✅
Thank you to the Product Hunt community for your continuous feedback over the years: you made AskNeo what it is today! 🥹
We’d be super grateful to have you adopt AskNeo, and we are always open to feedback to make it even better! 🤙
jared.so
Do you plan to automate end-to-end support with an agent that has a goal and talks humanlike? Congrats on the re-launch!
AskNeo
@mcarmonas thanks, brother! You're spot on, this is naturally the next step. We have the infrastructure for it. We usually build new features based on user feedback, and we offer beta testing to our power users 💪🏼♥️
Banyan AI Lite
How does it work, do you connect various APIs/tools into one inbox? f. e. lets say, Instantly, Justcall, Heyreach etc. all connected to one interface and all responses gathered in one place, available for the whole team?
AskNeo
@davitausberlin Great question! It’s actually simpler than connecting a bunch of different third-party APIs.
We built our entire dashboard, CRM, and automation engine from scratch. The only API we use is Twilio as a gateway for certain SMS and voice functions. This means AskNeo acts as your primary communication infrastructure. We provide your business phone numbers (or port your existing ones) directly into our platform.
Here is how it works for your team:
Unified Shared Inbox: Every text (SMS/MMS) and call for a business number flows into one centralized thread. There are no siloed tools, everything is in one place.
Built-in CRM & Tags: You can upload contacts via CSV, organize them with unlimited tags, and immediately start two-way conversations..
Team Collaboration: The dashboard is a shared workspace. You can assign threads to specific team members, ensuring clear accountability and an audit trail of who said what.
Native Automations: We have a built-in chatbot and keyword triggers (like "VIP" or "OFFER") that allow you to automate responses without needing external integration tools.
Simultaneous Ringing: You can forward inbound calls to multiple staff members at once so the first available person can pick up, ensuring no lead falls through the cracks.
Essentially, instead of trying to glue different tools together, you get one "Command Center" that replaces them all.
For a deep dive into how it looks in action, check out our full demo here: https://youtu.be/TvX9c3up8OM
Banyan AI Lite
@lio_slama Ah ok, then it's even better than I thought. I'll check out the demo. Good luck today!
AskNeo
@davitausberlin Thx brother! Much appreciated!! :)
AskNeo
@davitausberlin btw re: APIs, you can also use integrations via Zapier, thousands of tools available 💪🏼😎
Runner AI
Congrats on the launch, Lio! The single-thread approach where texts and calls live together in one view per customer is sooooo much needed!
AskNeo
@weizhi thanks! Enjoy the free trial 👍🏻👍🏻🙏🏼
How does AskNeo handle customer privacy and data compliance when multiple team members across different departments have access to the same communication threads?
AskNeo
@mordrag Great question!
• Multi-Staff Attribution: Every response in a shared thread is tagged with the specific team member's name. This ensures a clear audit trail of all customer interactions.
• Role-Based Access: The "Owner" role manages workspace entry via the Staff tab and maintains exclusive control over billing and high-level administrative settings.
• Centralized Compliance: By keeping all communication within a single thread rather than siloed on personal phones, the company maintains a "Single Source of Truth." This streamlines data retention and simplifies compliance with privacy requests or audits.
• Data Ownership: Per our TOS, the business retains full rights to its data. AskNeo acts as the data processor, implementing robust security measures while the business manages internal "need-to-know" permissions.
(Note: We are not lawyers and this does not constitute legal advice; this is simply an overview of how our platform is organized.)
Thanks!
Went through the pricing page properly the product looks genuinely useful for teams.
One thing I noticed: the unlimited texting and calling has caps buried in the footnotes at the bottom.
That gap between the headline promise and the actual limits is the kind of thing that can catch new users off guard after signup.
Might be worth surfacing that more clearly. Just honest feedback from someone reading it fresh.
AskNeo
@atthajohn Thanks for your feedback! That is very useful.
To clarify, we communicate possible limits because mobile carriers themselves limit the daily volume of SMS messages, depending on the specific business.
Every business phone number must be certified according to federal regulations known as A2P 10DLC. We manage this entire certification process for you. Based on this process, carriers assign a "trust score" to each company number, which can determine the daily message limit.
To avoid confusion, we mention "limits" even though they aren't "hard" caps set by us; rather, they are calculated on a case-by-case basis during the certification process (which is independent of our platform).
The good news is that most businesses using AskNeo never hit these thresholds and are never even aware that these carrier limitations exist :)
@lio_slama That context helps, makes sense now.
One follow up question though: I just went through the signup flow and did not see any mention of the certification process or trust score during onboarding.
Is that information surfaced somewhere after signup? Because a new user landing in the product with no visibility into what their sending capacity will be seems like it could create some confusion down the line especially for users who signed up specifically for the texting volume.
AskNeo
@atthajohn Thanks brother, yep you'll see the certification link after signup on the dashboard. You can use everything else (including calling, forwarding etc) in the free trial right away :)
Congrats on the launch Lio! The single-thread view across texts AND calls is lit.
Quick question: how does the team assignment workflow work? Can a sales rep pick up a thread, handle it, and then pass it back to support with full context, or does it need to be manually reassigned?
AskNeo
@shuqing_ke thanks! Yes, conversations can be re-assigned as many times as needed!
AskNeo
@shuqing_ke and re: workflow, there is a button "Assign" you can use by hovering on a convo in the Feed, or also inside a convo thread (top menu bar)
First of congratulations on the launch, I just checked askneo and it seems solid but I was wondering what's different in it that others don't have?
I mean that solution are you guys providing that existing platforms are not solving? Would love to hear your feedback and best of luck!
Congrats on the evolution, @lio_slama. Going from a #1 launch to expanding the product with voice is a great step.
One thing that I like while looking at the product is the single-thread view per customer. That concept is quietly powerful. I'm curious, have you experimented with making that “single source of truth for customer conversations” idea the main narrative on the homepage? It feels like the core value behind everything else you’re building.
ScreenSorts
Congrats on the launch, team ! 🥳