Chatwoot is an open-source omnichannel communication platform built as an alternative to Intercom, Zendesk etc. Chatwoot helps you connect email, website live chat, social media handles, WhatsApp etc. and manage all your customer interactions from one place.
@sandochee Thanks! Please let us know if you need any help in setting it up.
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You have done a great job building this, everything looks well put together. I am currently using Tawk.to and I would love to support you guys but I was just wondering considering Tawk.to is currently free why should I switch.
@javier_sanchez_mejorada1 Thanks a lot for the feedback :)
tawk.to is a great chat solution. But if you are looking at an omni channel helpdesk system, you should give chatwoot a try.
@javier_sanchez_mejorada1 If you have conversations spanning over days, tawk.to might not be a good choice. The difficulty of switching between multiple conversations on agent side is often shared as drawback from the people who use tawk.to. I'd like to know your thoughts on the same.
@mattwthomas Let us know how we can help. Would you like a demo of the product?
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Great product and UX @pranavrajs! I am going to give it a shot.
Just curious how do you compare Chatwoot to other products like @frontapp and @missiveapp
Any areas to highlight?
@sudhir_bhatti thanks a lot. Do let us know your feedback :)
In terms of features there is a lot of parity between Chatwoot and mentioned apps.
But the open source aspect and ability to self host make Chatwoot even more powerful, since you can build custom workflows on top of Chatwoot, that is very tailor made for your business.
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@sojan_jose Thanks for sharing. Looking forward to see it evolving.
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Great work on the open-source part! This is especially important for platforms like this one where there is a lot of customer data involved.
I am a big fan of the software the chatwoot team has built. The extensibility of the software is the killer feature IMO. I'm creating a feedback management system on the shoulders of chatwoot.
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