Michael Seibel

Chatwoot - Open-source alternative to Intercom & Zendesk

Chatwoot is an open-source omnichannel communication platform built as an alternative to Intercom, Zendesk etc. Chatwoot helps you connect email, website live chat, social media handles, WhatsApp etc. and manage all your customer interactions from one place.

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Vipul A M
Congrats @sojan_jose @pranavrajs and team!
Sojan Jose
Thanks a lot @vipulnsward !! 😍
Bobby Isac
Congrats on the launch team. Happy to see you in YC this time
Sojan Jose
@bobbyisac Thanks a lot 😃
Sandoche
Finally an open source one!! Well done.
Pranav Raj S
@sandochee Thanks! Please let us know if you need any help in setting it up.
Javier Sanchez Mejorada
You have done a great job building this, everything looks well put together. I am currently using Tawk.to and I would love to support you guys but I was just wondering considering Tawk.to is currently free why should I switch.
Sojan Jose
@javier_sanchez_mejorada1 Thanks a lot for the feedback :) tawk.to is a great chat solution. But if you are looking at an omni channel helpdesk system, you should give chatwoot a try.
Pranav Raj S
@javier_sanchez_mejorada1 If you have conversations spanning over days, tawk.to might not be a good choice. The difficulty of switching between multiple conversations on agent side is often shared as drawback from the people who use tawk.to. I'd like to know your thoughts on the same.
Lukyan Semyonov
I really liked the versatility of the platform
Sojan Jose
@lykasemenov Thanks a lot 😃
Alexey Mironov
I like
Sojan Jose
@alexmironoff09 Thanks a lot 😃 !!!
Matthew Wildrick Thomas
I have been following Chatwoot for a while and have been thinking about using it vs our in-house contact solution.
Pranav Raj S
@mattwthomas Let us know how we can help. Would you like a demo of the product?
Sudhir Bhatti
Great product and UX @pranavrajs! I am going to give it a shot. Just curious how do you compare Chatwoot to other products like @frontapp and @missiveapp Any areas to highlight?
Sojan Jose
@sudhir_bhatti thanks a lot. Do let us know your feedback :) In terms of features there is a lot of parity between Chatwoot and mentioned apps. But the open source aspect and ability to self host make Chatwoot even more powerful, since you can build custom workflows on top of Chatwoot, that is very tailor made for your business.
Sudhir Bhatti
@sojan_jose Thanks for sharing. Looking forward to see it evolving.
Maxime Desalle
Great work on the open-source part! This is especially important for platforms like this one where there is a lot of customer data involved.
Sojan Jose
@maxdesalle Thanks a lot :)
Ronald Walker
I am a big fan of the software the chatwoot team has built. The extensibility of the software is the killer feature IMO. I'm creating a feedback management system on the shoulders of chatwoot.
Pranav Raj S
@ronwalkerjr Thanks 🙌