John Hersom

What's the most painful part of invoicing you wish was solved?

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Invoicing is one of those things that sounds simple until you're actually doing it every month. For me the worst parts have always been:

  • Writing follow-up emails for overdue invoices and trying to figure out the right tone

  • Context switching from actual client work into "accountant mode" just to send a bill

  • Clients asking "can you resend that invoice?" because they lost it in their inbox

  • Manually creating invoices every time I needed to send one to a client. It seemed like every time was the first time.

I'm building something in this space right now and I want to make sure I'm solving real problems, not just my own. So — freelancers, agency owners, small business operators — what's the one part of your invoicing workflow that drives you crazy? The thing you wish just handled itself?

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