Hugo - The AI Agent that doesn't charge 1$ per support ticket
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Hugo is an AI agent built to offload companies from repetitive support queries. It resolves conversations and automates tasks end-to-end, safely. Built by the team behind Crisp, Hugo brings production-grade AI support to any business, without fragile workflows or per-resolution fees.
Replies
Chargedesk
Nice positioning. Curious how you measure AI resolution rate vs escalation to humans in practice?
DeckSpeed
I pretty love Hugo, the product design and philosophy of Hugo just keep inspiring me
CREW³
Crisp team killing it as always…
Congrats on the launch, can't wait to test Hugo on my websites!
I've been a fan of Crisp.Chat for a while now, and seeing this come out, I find it really cool. Well done to the team. I look forward to not having to pay crazy amounts of money just to do basic things and save myself some time.
Love the positioning : production-grade AI support without per-resolution fees is the model many teams need. Offloading repetitive queries is the easy part; the hard part is safe automation end-to-end (permissions, actions, audit trail, fallbacks). Since this comes from the Crisp team, I’m expecting tight integration and operational reliability. Question : what are the main “safety rails” (approval flows, tool permissions, logging) and which channels are supported out of the box ?