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Hugo - The AI Agent that doesn't charge 1$ per support ticket

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Hugo is an AI agent built to offload companies from repetitive support queries. It resolves conversations and automates tasks end-to-end, safely. Built by the team behind Crisp, Hugo brings production-grade AI support to any business, without fragile workflows or per-resolution fees.

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Hunter
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Today I’m delighted to hunt Hugo, built by the team behind Crisp. It is clear to me that support chatbots no longer fit with the world we live in anymore. Speaking with , I understood why they had to rebuild everything from scratch, 10 years after launching Crisp, what a rebirth! The amazing thing is, Hugo is not just a brand, it’s built as a separate product that fits in the era of AI Agents Early users (including myself) are already seeing impressive results in their trial: ✅ 28 000$ worth of money saved thanks to automated conversations for an e-commerce business ✅ In terms of automation, a finance management app doubled their AI resolution rate from 20% with the previous bot to 40% with Hugo AI. ✅ An e-commerce business managed to get only 19% of its total conversations to be escalated to the support team. As you can see, teams around the world are already using Hugo to reduce support workload without losing the human touch. The product is live today and ready to test. In the meantime, the founding team (add valerian/baptiste) will be here all day, to answer all your questions! 👋
Maker

 Thanks so much Alex for the upvote :)

   This is solid! Will check it out as we're ramping up our support for (25k+ users). Be great to chat with any of you guys!

Maker

 hit me up on Linkedin to start the discussion:

    Congrats on the launch! How does Hugo integrate with existing support platforms?

Maker

   for now it integrates with Crisp only, but in the future we will open up to other support solutions.

Maker

I've been going through this amazing release for the past 12 months, working on bêta, product and also launch strategy.

it's amazing to see it come to life!

Maker

 Let's goooo

Excited for this launch! The teams behind Hugo are veterans and have consistently delivered high-quality products. A must-have for any online stores.

Maker

 Thank you so much Pierre :)

Congrats on the launch 🚀

Maker

 Thank you a ton Julien :)

Maker

Super happy to launch Hugo today with , , and the rest of the Crispy team 😁

It’s been an amazing ride building this together for the last year. Wishing a long life to Hugo!

Maker

     such an amazing work done by the entire team!

Beautiful design 👌

Maker

 Thank you man 🫶🏼

Maker

 thanks!!!

🔌 Plugged in

Congrats Crisp team! Tested the beta and already moved part of our support conversations and customer tickets to autopilot, it’s promising 👏

Maker

 That's amazing! Thank you for sharing feedback and powering up your support with Hugo!

 Thanks Charlyyy feel free to come to chat and fine tune everything with us, Hugo and the team will be waiting 💙

Have been looking forward to the launch of this. Great team, always great products.

Maker

 thank you very much! If you ever want to stop paying 1$ per resolved tickets, you know where to go 😜

Big user of Crisp here. Congrats on the launch!

Maker

 Thanks!! Let's crush it

Maker

 Thank you a ton Ohans

Maker

 Thanks a mile! Feel free to spread the words about it all around you!

Congrats on launch 👏 Quick Q: do you already have hard limits on OpenAI spend? Seen agents burn budgets fast post-launch.
Maker

 Thanks! We have a pay-as-you-go credits system that lets you set whatever monthly limit you want. AI will stop in case the limit is reached. No bad surprises, you're in control :)

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