Cushion
Your bank & credit card fees, refunded
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Paul Kesserwani

Cushion - Your bank & credit card fees, refunded

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Cushion
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Get back money wasted on bank fees & credit card interest.

Cushion is currently in Private Beta. Our bot (Fee Fighter) is successfully waiving all kinds of costly bank fees for our users: ATM fees, late fees, wire fees, overdraft fees, credit card interest charges, and more 💰

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Trent Bigelow
This is seriously cool!
✨Lauralynn Stubler✨
Maker
@trentbigelow Thanks Trent! 😍
Sebastian Heyneman
This is an excellent tool for driving down bank fees. I'm excited to see how the tool develops. I am curious how my data is used, particularly because it's free. Is there a plan to charge people for the service later on? Related - if you had no limit to engineering time, what are some of the related services you might like to add? It seems like there's a fragmentation of fintech apps (acorn, truebill, billy) that each do one piece of passive financial assistance. Is the goal with Cushion to be the one platform for all of those needs? (automatic saving, tracking subscriptions, fighting fees)
Paul Kesserwani
Maker
@sebastianhwells Great questions Sebastian! The service is currently free because throughout the Private Beta our early users have gone above and beyond helping us troubleshoot bugs, sharing their experiences, and suggesting new offerings. However, we will switch to a paid Public Beta in the coming months. The paid service will work as follows: - Cushion will be free for anyone to sign up and connect their banks - Fee Fighter will generate a fee summary and offer to fight any eligible fees - When it successfully recoups some of your money, Cushion will keep (at most) a 25% cut. If Fee Fighter does not succeed, then there is obviously no charge - We also plan to bake in sharing and referral incentives that will allow our users to drive that 25% cut down to 10% or even lower Per our Privacy Policy (https://cushion.ai/privacy.html), we do not sell or rent our users' data. And the only exchange of data happens between Fee Fighter and the bank to explain which fees need to be waived and why. In terms of related services, that is a great question. Right now, we are very focused on nailing the bank fees use case. That entails expanding to more banks and providing the most frictionless experience for our users. The consumer finance space is very fragmented as you mentioned. While we could expand Cushion to provide a lot of the services offered by other companies in the space (like subscription cancelling, price protection, etc), we would much rather focus our energy on fixing the underlying issues causing people to get hit with fees in the first place. And we plan on doing so using: - data science: to uncover optimizations and opportunities to help people waste less and save more - automation: to do the work for them - as an extension of the automagical experience we are building for bank fee fighting In terms of "what are the exact features in our pipeline?", we can save that discussion for another time ;) Thanks again for the great questions.
Donald Mitchell
based on the typical $35/occurrence... if you have more than 3 overdraft fees from the past 12 months, this service is highly recommended. i was skeptical about it at first, but figured i'd just sign up just in case. i am SO happy i did. I had a slew of overdraft charges on a forgotten account- I'm talking about 35 in the course of 3 months... anyways- about 5 weeks after signing up, i get a message from my bank- i log in to check... all of a sudden I am $1015 on top. Cushion got me 29 overdraft fee refunds out of 35. That is an astounding success rate. ideally we can all mind our balances and be aware of all activity on all accounts at all times- but it's nice to know that when things don't go as planned, Cushion can offer such effective help. happy to verify this for anyone if requested in the comments. Cushion is the best!!
Roxana Said
I was lucky enough to get on the waitlist early and tried out Cushion back in February. I had low expectations when I first signed up and was floored when I received a message from Fee Fighter, just 3 or 4 hours after connecting my bank, informing me that my $33 interest charge (from my Chase Freedom card) had been waived! Since then, I've referred my sister and cousin to the service because this thing works.. and I hear they have some very cool new money-saving features in the works. I can't wait 😀
✨Lauralynn Stubler✨
Maker
@rsaid_ Thanks for being an early-early user! Happy to hear you got a refund on your interest charges.. even happier you had such a good experience you shared with others! 🙌
Paige Sandhu

I'm incredibly cautious when it comes to apps/services connecting with my bank and credit cards (my father's owned an ATM hardware and SaaS company for 30+ years). However, when I saw the ads for Cushion on Facebook, I had to try it out. Student loans, multiple moves around the Bay Area, and a couple credit cards later, I knew I had some random interest charges hidden throughout my history.

I got access to their beta back in January and connected Cushion to my least used Chase card to test it out. Onboarding was a breeze, and before I knew it, Cushion was already fighting $37 in fees! I didn't even know about those fees!

So far, I've connected it with the rest of my Chase accounts, and looking forward to when I can connect Cushion to my actual bank account to fight overdraft charges (darn you, BofA)!

Pros:

fights hidden fees, constantly checks for hidden fees, all done through Facebook Messenger

Cons:

waiting on that bank account connection! :)

Sebastian Heyneman

This is a great group of people working on a solution to a problem that plagues folks all over the place. Simple process to connect your bank and an even easier process to start saving money on fees. Give it a try!

Pros:

Passive solution to driving down bank fees

Cons:

I'm hesitant on tools that access sensitive data without charging me

Nawar Nory

I've seen the team of cushion working on this problem and building the complex technology behind it, leveraging every knowledge out there and diving deep into security, machine learning and data nuances just to make sure the solution as efficient as possible and work as expected. I'm glad it is paying off now and we get to see the chat bot magically fights off our bank fees.

Pros:

Concierge bot, innovative idea

Cons:

-----

Kushagra Krishna

Love the product and would love to see where the team goes with this amazing opportunity.

Pros:

Great idea! Getting back bank fees has never been easier!

Cons:

None

Sydney Portis
They blocked me for no reason on twitter and Facebook. This company don’t need to be running
Blair Wright
They're a shitty service. They take their fee out before you even get the supposedly negotiated funds and blame your bank for why you haven't gotten your money. Then when you email "support" they give you the run around pretty much.. The Facebook messager bot has the audacity to prompt you to "negotiate" more funds. It's definitely not worth it. There are others that offer this exact same service 🤷🏾‍♀️.
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