CX Genie
Transform customer support with no-code AI-powered solutions
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Son Nguyen (Ethan)

CX Genie - Transform customer support with no-code AI-powered solutions

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CX Genie
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Boost your customer support with CX Genie. The AI-driven platform integrates chatbots, ticket management, help desk, and more to automate tasks and personalize customer interactions. Reduce support costs, improve efficiency, and grow sales for your business.

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Selena Nguyen
Congrats on the launch of CX Genie! I tried and it made our customer support more personalized and efficient. Highly recommended for improving customer service!
Nam @ CX Genie
Maker
@selena_nguyen1 Hi Selena! Thanks for your kind words! It’s exciting to see how you’re bringing together AI, chatbots, and help desk functionalities in one platform with CX Genie! Looking forward to seeing it in action for you!
Tony Han
Congrats on launching this awesome CX platform @son_nguyen_ep and team! I really like how you have all the basics and advanced features of traditional CX tool like workflows and chatbot, but also enabled AI features like connecting to your product information and insights. For me personally, the scrolling product visuals move a bit too fast even when hovered over. I also encountered a problem where there seems to be an input field that calls up my password manager and at a certain point the video player goes wild. More details: https://jam.dev/c/6d5f5d5b-ba03-...
Son Nguyen (Ethan)
Maker
Hi @tonyhanded thanks a lot for checking out our platform! And appreciate your feedback on our landing page, well be fixing this asap!
Eric
@son_nguyen_ep Amazing launch! The blend of AI-driven automation with personalized customer interactions is exactly what modern businesses need.
Andy Hwang
Looks promising! I like the idea of combining chatbots, ticket management, and help desk in one platform. It'd be cool to see some integration options with popular CRMs or e-commerce platforms. Also, I'm curious about how the AI personalizes interactions - maybe some concrete examples would help potential users understand the benefits better. Overall, seems like a solid tool for streamlining customer support.
Truong Ngoc Hai
Maker
@andyroamer Thank you so much for your kind words and valuable feedback! As for AI personalization, we’ve designed it to adapt to each business’s unique customer interactions. For example, our AI can learn from past conversations and tailor responses to each customer's history or preferences. We'd love for you to try it out and experience firsthand how it can transform your customer support process. Feel free to take advantage of our free trial – we’re confident you’ll find it a game-changer!
Harper
Hey Ethan, Congrats on launching CX Genie! I'm intrigued by your AI-driven approach. Could you share a specific example of how CX Genie's AI has helped a company significantly improve their customer support metrics, like response time or customer satisfaction scores? It would be great to hear about a real-world application and the measurable impact it had. Thanks for any insights you can provide!
Son Nguyen (Ethan)
Maker
Hi @qilong and thank you so much for your interest! This is a great question, and a really good example i can share is a fintech platform we work with, which is empowering individuals in Vietnam with financial and insurance products. They saw really fast success and faced a surge of support inquiries that their agents were not able to support, causing really long wait times. By integrating CX Genie and using our our AI-powered chatbot, they automated tons of responses to repetitive questions which led to a 40% increase in efficiency for them. Over 100,000 were served quickly and accurately using CX Genie and we continue working with this client until today. Hope this helps!
Hiền Nguyễn - CX Genie
Maker
@qilong, Hi Qilong, The CX Genie's Chat bot is used by many companies and organizations, saving them time by answering customer questions about their products and programs. In addition to customer support, CX Genie also provides features such as CSAT report and Overview report. These reports help managers get an overview of the customer support team's performance, including how many customers are waiting, how many tickets have not been processed, the average time to resolve customer issues, customer satisfaction, and customer reviews about the level of support. With this data, users can easily evaluate and find suitable solutions to improve the customer support process.
Girdharee Saran
Congrats on the launch of CX Genie! @son_nguyen_ep It’s exciting to see a no-code AI solution that can revolutionize customer support and drive efficiency. How does CX Genie ensure seamless integration with existing systems and what kind of customization options are available?
Anant Gupta
Congrats on launching CX Genie! I'm already a customer enjoying the platform so far. Highly recommend others to try it out.
Laurent Bocquet
Hey Ethan, I get the push for AI in customer support but isn't there a risk of losing the human touch with these automated solutions for companys that have always prioritized personal interaction, also 3 months free is nice but what about long-term affordability for small businesses looking to scale, curious to hear other thoughts on this
Shushmita Priya
I just love this product ! mind blowing,,, keep up the good work,, best of luck
Jonathan Gaines
Ethan, this AI-powered tool sounds amazing and could really streamline customer support, do you have any plans to add more languages or maybe some sort of voice support as well? Keep up the great work!
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