Document360 7.0 - The knowledge base platform engineered for growing companies
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Instantly create an online Self-Service Knowledge Base for your Customer and Employees (accessed either publicly or privately). Reduce the volume of support tickets by having an awesome knowledge base for your customers.
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We love Document360 and it saves us so much time on a regular basis as we create and update our documentation. More than that, our users are more apt to quickly refer to our documentation/help-center than they were in the product we used earlier. The Document360 team is incredible. They are personable, attentive and they take great care in meeting our requirements. They are quick to set up calls if we have a question and request and every single person on the team is kind, patient and incredibly savvy.
I searched and tried every (it seems!) documentation/knowledge base tool and when we landed on Document360, there has never been a question that this would be our long-term solution.
Here are my favorite things about the product itself:
- Markdown editor
- Create quick templates
- "Drive" to manage images and videos so you don't have to update a new screenshot in 125 different places
- The UI is beautiful
- The ways we can customize the home page
- Their Knowledge Base Assistant that we have installed on our product that allows easy access to documentation without leaving our system
- Snippets and variables so we don't have to always recreate the wheel
- The way we can organize our documentation
- They are CONSTANTLY making improvements. Not just little things - but they add impressive features that instantly have a positive impact on how we use their product
If you are wavering between Document360 and another tool, I hate to sound bossy, but sign-up for Document360 if you want to be heard and actually *enjoy* the process of managing a knowledge base.
We love this team!
Congrats, Y'all!
Congratulations, @saravanamv and the entire Document360 team! I've always loved the ease and flexibility provided by the tool, not to mention the plethora of excellent features. I can't wait to see what's new!
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@saravanamv@mathew_anish Thanks Anish, Please do a trial sign up to explore all the features. We have no limitations on trial Sign up!
Document360 is the best knowledge base tool I have seen and the team are always working hard to improve it. Saravana also hired me to provide a usability review in which I was impressed by the product, yet we found a few opportunities for further improvements which were noted and have subsequently been released into this launch. Great work guys!
@peter_loving thanks for you help in fixing some of the design challenges in the product
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If you're looking for the best knowledge base software for your company. Document360 is the only option with an affordable price. @saravanamv and his team truly care about providing an amazing experience to the customer and it shows in the product. we really happy about the product and support.
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Document360 offers various Customisation option which makes it super cool
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Document360 2.0
Document360 2.0