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Kevin William David

Due.work - Support widget to help you get better customer feedback

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With due.work you can integrate a support widget with just 1 line code, from which your customer can raise tickets, create feedback and guide themselves using self serve guides.

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Pierre
Look promising! I will share with my teammates.best of luck for Product launch.
Rishi Raj
Maker
Thanks Adrian ! Would love to get your feedback once you visit our product
Rahul Nair
Sounds interesting. Innovative app. Congrats on your product launch. Keep going!
Robins Gupta
Maker
@rahul_nair93 Thanks Rahul.
mini patariya
A big congratulations for the launch. The product really fills a gap, very well crafted. I look forward to exploring it. Do keep me updated with all your great work.
Robins Gupta
Maker
@mini_patariya Thank you! Sure we will keep you updated with our progress :)
Kirill Burkhanov
Interesting widget, need a try
Rishi Raj
Maker
@kirill_burkhanov Thanks Kirill! Would love to get your feedback once you try our product
Carlo Thissen
Curious! What's the main difference to support widgets like HelpCrunch? Like a combo of HelpCrunch and feedback boards like Canny?
Robins Gupta
Maker
@carlo_thissen Thank you for asking. With due.work your customer can easily raise queries/tickets in form of private feedback and you as admin will always have control to make that feedback public so that other customers can help from it without raising the same type of ticket again. Any other user can discuss too on any public feedback. In this way, it will help you to grow your product community which all can be available inside your product without the need of visiting any other external website. We have a centralized search that will work one place search for both Articles and Feedbacks so to answer your question canny and help crunch are two different product just integrating them together also won't solve the exact problem which we are solving with due.work. With any other support widgets, you cannot have options to make any ticket public also another customer can't discuss it. Also with canny, you can either have public feedback or private feedback but not a combination of both.
Carmen Jiménez
Looks really nice! I will definitely give it a try. Without feedback, you just move forward blind. We need to hear our customers in order to give them what they deserve. Again: great product. 👏
Robins Gupta
Maker
@copybycarmen Thank you Carmen! Do give it a try and let me know what you think about it!
Developer experience is very underrated. With one line integration this will ease the working of developers.
Trevor
I would like to use it but there seems to be a glitch. Even on your live site, when trying to send a support chat you, you need to type your name and email to get a response back. Once doing so, it will always say incorrect account info. Any updates on this?
Robins Gupta
Maker
@trevorc Thank you for notifying! Just saw this condition. It will be fixed in a min.
Robins Gupta
Maker
@trevorc We have fixed it. You can try it now. There was a minor glitch thank you for reporting
Trevor
@robins_gupta awesome! Thanks!
David J. Kim
Love the "fee-kets". Pretty great new term. Congratulations on the new Launch!
Manav Kumar
Pushed it to our CS department right away: looks really promising!
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