Niv Dror

Fin - A new kind of assistant that runs in the cloud

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UPDATE: Since the time of this post, we have lowered prices 25% to 40% and dramatically improved the quality of service across all major categories.

➡️ Read more in THIS POST.

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Liat Mordechay
Well done @lessin. It looks beautiful and well thought of. It reminded me our conversation in Tel Aviv a few years ago about the space of virtual PA's. There's much to do - good luck!
Samuel W. Lessin
@liatmord thanks!
Rupert Morris👨🏻‍💻

This looked like somehting I would love to use but really not up for paying without testing it. Especially since so many of the voice assistants come with glossy adverts and then always leave you wanting.

Pros:

Looks amazing

Cons:

EXPENSIVE! No Trial. Only USA

Jonathan Simon

I mostly use Fin to help with tasks around the house, like finding a Handyman or renting out my garage. Fin does exactly what you ask, you just need to keep an eye on how much time Fin is spending on the task so that you aren't caught off-guard when the bill comes.

Pros:

Can do anything for you

Cons:

Pricey

Venky Iyer

- has gotten much cheaper over time, and higher quality

- available on basically every channel - email, sms, slack, app, web

Pros:

- can set it and forget it for most tasks that don't

require your active involvement

Cons:

- i don't use it for tasks that might require a lot of back and forth

Angela Wu Li

Super easy to use and great for offloading tasks so I can focus on the present / what's in front of me. Mostly use it for reservations, contacting people I don't want to be on the phone with (postal service, airlines, etc.), shopping, etc.

Pros:

Does nearly everything; 24/7 service

Cons:

Only integrates with Google calendar

Eric Lawton Forbes
Could Fin be a tax deductible service 🤔
Samuel W. Lessin
@ericlawtonforbes absolutely if you use it for work
Wilhem Pujar
Good luck selling OpEx to individuals and < Series B companies... imho, most startups in the field miss the point... Simple positioning question: what demographics use assistants in the first place? > People like Gianluca Vacchi or Aimée Song. Yet you keep selling your technocratic shit to "everybody" because "everybody needs an assistant"? No, just no.
Samuel W. Lessin
@wilhempujar totally agree that OpEx and overhead of scaling a team full time is a big undertaking.... but if you believe that people and machines need to work well in the future, and want to create good full time jobs, it is a key thing to figure out! it isn't technocratic shit... it is absolutely aspirational that everyone can have an assistant, and we would like to help get the world there!
Lyondhür Picciarelli
Should assistive technology cost as much as $5K/month? For that, within 20hrs work, one could be 'handsomely' paying a real human to help you with their stuff.. part time. Perhaps two? The launching videos are cool primarily because they play on the psychology of the problem with assistive AI solutions this far: people do not enjoy being seen in public talking to Siri, Alexa, Google or Cortana. Fin sounds like your real person type of help. We're all free to charge whatever we want for basically anything, for that return is nothing but perceived value in any trade. However, for the tech we all know goes in it, their pricing is just ludicrous. Unless they managed to trap a mutant alien slave inside of silicon - pretty unethical if you guys did that! :) - there is no thing whatsoever stopping other well-established solutions from releasing a more functional AI service for a fraction of such costs; perhaps even for free. It's a big Yeah, Nah for me. PS: The tagline for me would be "Everybody can use an assistant". Not everybody NEEDS one.
Samuel W. Lessin
@lyondhur agree re tagline... i could go either way, your suggestion is valid. RE: price point, we are quality first as an approach. we use machine learning to increase efficiency and dramatically improve quality and availability, but we also employ full time teams in the US / and really believe in creating sustainable good jobs for people. For the people that spend $5K a month (and that is not the norm but it does happen) we are doing a lot more at higher quality and availability then a single person could. It isn't for everyone, but the human + machine approach is great for a lot of people and businesses
Alan Kane
Perhaps I’m missing something, but it seems like a voice memo that is submitted to a human?
Samuel W. Lessin
@alankane it is a voice memo which gets parsed and solved by people + machines :)
Robbie J Frye
Hey Fin., "Can you please help me upgrade my iPhone 5s to an iPhone x this week?" Thanks, "Samuel"
Samuel W. Lessin
@robbiejfrye yes - that is exactly the type of stuff we do.
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