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The Business Messenger by Intercom - More than just chat. Intercom's new app platform.

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Meet the all-new Intercom Messenger – the only Business Messenger built for more than just chat. Accelerate growth across the customer lifecycle with a new customizable home screen, a growing library of Messenger apps, and a truly extensible platform.

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This is a brilliant move. Intercom's hit the level of scale where they can support an app ecosystem and if done right, we'll see a ton of makers and companies build apps for their Messenger. We're happy to be a launch partner (thanks to 's work). The first app allows you to display your PH product post inside Messenger (GIF how-to above) but we'd also like to build more apps that makers might find useful. Ideas/feedback!? 😊
Maker
thanks so much for supporting us! We absolutely love your app. So much so we’re using it on our own home screen over at intercom.com 🙌🏻
brilliant 👏🏼
Thank you. ❤️
Just wish you guys support multi language help centers... waiting for more then a year for this....
Maker
G’day hunters–me again, with what’s perhaps Intercom’s biggest release ever. No joke. Today we launched the all-new Intercom Messenger. And it’s incredible. We’ve reimagined what a Business Messenger should be, going beyond just chat and opening up a platform that helps businesses accelerate growth across the entire customer lifecycle – acquisition, engagement, and support. Here’s what’s new: 1. Customizable home screen: Like the perfect front desk for your website or app - create tailored experiences for leads and customers when they open the Messenger. 2. Messenger apps: Complete actions in the Messenger seamlessly with a growing library of apps for Stripe, Statuspage, Shopify, Google Meet, Aircall, Product Hunt and more. 3. Extensible platform: Create your own Messenger apps to suit your unique workflows – and enable entirely new ones. Plus, there are new customization options, sounds and more. Best of all, the new Messenger and new apps are 100% free to use with existing Intercom subscriptions. Head over to our website to learn more - - or watch our live event - - hosted by our VP of Product Paul Adams, today at 9:30 am PT. We’d love to know what you think!
Hi Matt, love the new messenger! Just wondering, when you say they're free to use "with existing Intercom subscriptions", does that mean new customers will have to pay more?
Maker
thanks Ben! Good question. There are no changes to pricing, for new or existing customers, with this release.
amazing update to a great product. I use intercom more then email, WhatsApp & messenger. Now was hoping for some PH special jump the queue link here but looks like I just have to wait until its rolled out?
Maker
🙏🏻 I’ll see what I can do
This looks awesome! Is there a certain order that the update is rolled out in, or is it just random? Can’t wait to try it out! 👍
Not cool. Good artists copy. Great artists steal? Sorry!
What am i missing?
You've got to remember that Intercom's probably been working on this for quite some time. I've liked Kayako for a while, and check it out from time-to-time, only now have I seen that "home screen" section. It's possible it's just a coincidence.
Yeah for this size of an update for Intercom, it's probably been in the works for longer than that.

It has been fantastic working side by side with the people at Intercom and be part of this launch!

Pros:

It is an amazing tool. It is literally a new way to interact with your customers and prospects without leaving Intercom.

Cons:

Don't see any right now.

🙏
We've had a great time building an app for the new Messenger that we use internally. Intercom uses a really interesting take on app integrations that I haven't seen before. It works surprisingly well and is easy to develop for. Definitely lots of opportunities for companies to speed up their workflow here with little effort.
Maker
thanks so much, James! We're super impressed with the app you all built for ChargeDesk. 🙌🏻
🙏
So simple and so mind-blowing. This basically kills our current stack - Smooch, Elevio (knowledge base), Front. Thank you Intercom for bringing all the essential tools required for supporting our members at Feeld.
As an Intercom integration partner (Statuspage), we're big fans of the new Messenger and can't wait to see customers using it to support their users during downtime. Would love any early feedback from customers using the app!
Love the new Messenger! We’re thrilled to add an app to the marketplace - allowing visitors to start an audio call with you directly through their Messenger window. We know that’s just the beginning and can’t wait to see the ecosystem develop. The Intercom team provided an easy to use framework and were highly responsive (and fun to work with!) throughout development. It’s been hard to keep it quiet :) Here’s a quick look at Aircall Now on Intercom Messenger:

Bad system

Pros:

nothing to share

Cons:

Bad system

Bad system? Care to elaborate, boss?
I understand Intercom is trying to move upmarket into inbound sales. Unfortunately, I don't see many improvements for those of us that use Intercom as a simple customer support channel.
Maker
Hey Todd! We’ve built several Messenger apps that can definitely help support teams better serve prospective and existing customers, including: 1. Article Search app It's like an embedded help center on your website and in your app. 2. Statuspage Avoid inbound support requests when your app or website is down and allows them to subscribe to updates via email or text so they can know when service is restored. 3. Shopify Allow customers to look up order details on their own instead of writing in and asking. 4. Aircall Quickly hop on a call to talk your customers through issues they’re facing so you can resolve them together, faster. 5. Google Meet Walk your customers through a solution face-to-face (optional of course) or using their screen sharing functionality to show how something works/troubleshoot. And of course, we're just getting started. We’re already working on additional apps that will further help support teams as well as marketing and sales teams. Watch this space!
thanks for the response. I'll take a look at your suggestions.
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