Have you ever had to hide or remove a feature because the app got too messy?

We fell into the trap of saying yes to every little dashboard customization request from early customers. Within six months, the interface looked like an overloaded airplane cockpit and new signups had no clue where to start. Cleaning it up felt risky because we were terrified of annoying those few vocal users but retention actually went up once the screens were quiet again.

How do you decide when a feature has overstayed its welcome and needs to be buried or cut completely?